Sudden loss of AC200MAX charge

Same Problem here, please Push Firmware Update to:
Best Regards

@joao12021996 @Goou @flo
SN code has been received and I have submitted it to the engineer for you. The update is expected to be pushed out within 5 hours, so please watch for the notification then.

1 Like

If the firmware update does not resolve the issue, please contact the customer service team at for further resolution.

Hi, same experience with ac200max battery come from 100% to 83% without any usage during 3 hours. Sn: 2229000194856. Could you push me the firmware update and explain how to do.

Same issue here
Serial is 2219000889444
Please push update
Thanks a lot in advance