Hi @serg577, thank you for contacting us.
Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @katonich, now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @BLUETTI_CARE
can please assist me also with upgrading AC180P with low voltage?
AC180P2344003050737
ARM 2089.04
DSP 2088.03
BMS 1039.01
Thank you in advance!
Hi @Alewa, thank you for contacting us.
Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hello @BLUETTI_CARE
I am experiencing the same issue with low voltage on the ac180p, i cant charge because grid is under 190V. If possible, please enable low voltage charging.
AC180P2428001683911
IOT 9046.04
ARM 2125.04
DSP 2126.04
BMS 1048.05
Thank you!
Hey @BLUETTI_CARE same problem, 190v and no charge, please apply me to the queue
AC180P2352000424649
ARM v2089.04
DSP v2088.03
BMS v1039.01
Hi @BLUETTI_CARE
Kindly be advised that I got the update for AC2P yesterday. And it helped. The device started charging at low voltage `184-185V. Thank you!
Please push me the firmware for Device AC180P as well (the same problem of charging at low voltage). I’ve asked before but nothing was received.
Device AC180P
AC180P2344004204470
Firmware:
ARM v2089.04
DSP v2088.04
BMS v1039.01
Thank you!
Hi @SVitalii, Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
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Hi @Kostyantin, Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @serg577, thank you for your feedback, we are glad to hear that the new firmware works well.
Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
@BLUETTI_CARE hi!
Unfortunately still no updates for my device…
AC180P2335001509224
Could you please check?
Hi @BLUETTI_CARE
Has same problem with ac180p. Not charging lower 190v. Send me firmware please.
Device: АС180Р2511000725204
ARM: v2125.04
DSP: v2126.03
BMS: v1048.05
Thank you!
Hi @denzn, We have consulted the Technical Department regarding this matter, and they informed us that your firmware is already up to date—hence, no further updates can be pushed.
Additionally, please note that the low-voltage protection mechanism is triggered when the voltage drops to 70% of the rated voltage. During AC charging, please click on the Grid Input icon to check the actual input voltage. If it is lower than 70% of the rated voltage, charging will not be possible.
Hi @prozium, Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
@BLUETTI_CARE hi!
There are still no updates for my request. Can you clarify if the software is missing for my device or if I should expect an update?
Hi @SVitalii, thank you for letting us know.
We have consulted the technical team regarding this matter, and they confirmed that your firmware is already up to date—hence, no further update can be pushed.
Please navigate to Advanced Settings, enable Grid Self-adaption, and then try activating the Silent Charging Mode. If the device still fails to charge, it may be due to excessively low grid voltage, which falls outside the charging range of the AC180P.
1 Like