Hi,
AC180P2349001771117
ARM v2089.03
DSP v2088.03
BMS v1039.01
Hi @petrucsha, We have pushed another version of DSP, v2088.04 for you. Since this version has the same name as your original DSP version, we have temporarily renamed it to v2088.99 to distinguish them.
We would like to know if you have successfully upgraded. If so, please let us know, and we will remove the upgrade notification to avoid disturbing you.
Please also inform us if the issue has been resolved after the upgrade.
Hi @Yurii.kush, Thank you for getting back to us so quickly.
I have applied to upgrade your DSP to our IT department. They will push the latest version of firmware to your machine in 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
Please let us know if it works.
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Hi @BLUETTI_CARE ,
Today I have upgraded DSP to v2088.04 and my AC180P is charging even grid is 177 V.
So, it works, thank you.
1 Like
Thank you very much, after upgrading to the .04 version of firmware the station can be charged even if the grid voltage is lower than usual, I’m relieved
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Hi @Yurii.kush and @AvrelivsMaximvs, thank you for letting us know.
I am glad to hear that the problem is resolved.
Hi @BLUETTI_CARE ,
I’m having the same problem with my AC180 (non-P version). Due to ongoing power issues in Ukraine, the voltage often drops below 190v. Unfortunately, this isn’t enough to fully charge my device. As a result, I can’t rely on it during extended power outages.
I was wondering if there’s any possibility of a firmware update that could address this issue. I imagine other AC180 users in Ukraine might be facing similar problems. Any solutions you could provide would be greatly appreciated. Thanks.
The device info
S\N AC1802422001883664
IOT v9046.01
ARM v2124.02
DSP v2126.02
BMS v1052.02
Hi @vk1, we have applied to upgrade your DSP to our IT department. They will push the latest firmware version to your machine in 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
Please let us know if it works.
Hi @BLUETTI_CARE, thanks for the fix. I’ve updated DSP to v2126.04 and can confirm that it works without issues. The unit can be charged even with 185 voltage with grid self-adaptation enabled. Finally, I can fully use it and open its potential, thanks a lot!
Would you be so kind to push the update for my second unit?
The device info
S\N AC1802422001715432
IOT v9046.01
ARM v2124.02
DSP v2126.02
BMS v1052.02
Hi @vk1, Thank you for letting us know, I am glad to hear that the problem is resolved!
I have applied to upgrade your second AC180’s DSP to our IT department. They will push the latest version of firmware to your machine in 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
Please let us know if it works.
Hello!
Having the same issue here - the device does not charge at all from the grid due to low voltage error.
The device info
S\N AC1802419003087924
IOT v9046,01
ARM v2107,02
DSP v2102,02
BMS v1052.02
Hi @lichfb, Now I have applied to upgrade your DSP to our IT department. They pushed the DSP v2126.04 to your machine. Please upgrade it.
Please do not load any device when upgrading it.
After that, please enable the grid self-adaption mode and try again.
Please let us know if it works.
Did they push already? Or it will take 24 hours? Cuz I don’t have any updates right now in my app
Hi @lichfb, It is confirmed that we have pushed it already, can you upgrade it now? Please let us know if it works.
Hello @BLUETTI_CARE , thanks for the fix. Charging works without issues with voltage below 190v on the second unit.
1 Like
I got update, but my DSP updated to v2102,05 not v2126.04
Hi @lichfb, I am sorry it’s my mistake to confuse your DSP version.
We wonder if the new DSP does work, can you let us know the test result?
Hi @BLUETTI_CARE
Same problem here (Low grid voltage error on AC180P) . Can you please push new firmware version to me?
AC180P2344000868777
ARM: v2089.03
DSP: v2088.03
BMS: v1039.01
Hi @siminchuk, we have applied to upgrade your DSP. Our IT department will push the new DSP to your machine in 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
Please let us know if it works.