Hi @Yurii.shk, It appears that you have already filled out the form via the link earlier. We have successfully pushed the new DSP212604 to your device. Please upgrade and test it.
We look forward to your feedback.
Hi @SpaYaM, it appears that you have already filled out the form via the link earlier. We have successfully pushed the new DSP212603 to your device.
Please proceed with the upgrade first, and note that it only needs to be upgraded once. After the upgrade, you may still receive upgrade prompts—please ignore them. Kindly inform us once the upgrade is completed so that we can remove the upgrade notification.
After upgrading, please enable Grid Self-adaption and adjust the parameters according to your local grid voltage.
Please let us know your feedback.
Hi @roman2017, it appears that you have already filled out the form via the link earlier. We have successfully pushed the new DSP to your device.
Please proceed with the upgrade first, and note that it only needs to be upgraded once. After the upgrade, you may still receive upgrade prompts—please ignore them. Kindly inform us once the upgrade is completed so that we can remove the upgrade notification.
After upgrading, please enable Grid Self-adaption and adjust the parameters according to your local grid voltage.
Please let us know your feedback.
Hello, today I tried charging the battery, the voltage was 187 W, but nothing happened. I still get the E114 error. Please help me solve this problem. The charger works fine at 191 W.
AC180P2332001453199
ARM v2089.02- v2089.04
DSP v2088.04
Dear @BLUETTI_CARE,
Thank you very much for the firmware updates you have provided for the power stations. These updates are extremely important and valuable for us in Ukraine, given the current situation.
The update for my AC70P was installed successfully. Unfortunately, I cannot test the new features yet due to a power outage.
Regarding the AC180P, the update appears to install, but the version in the app does not change, and the update icon remains active. Reinstalling the update, as well as rebooting both the power station and the mobile app, did not resolve the issue.
I kindly ask you to send an updated firmware package specifically for my unit.
Thank you in advance for your assistance.
Device information:
Model: AC180P
Serial Number: AC180P24330018528
DSP: v2126.03 → update offered to v2126.99
ARM: v2125.04
BMS: v1048.05
Dear Support,
Thank you a lot for such a quick feedback and resolution. It works as expected.
Thumps up!
1 Like
Dear @BLUETTI_CARE, I managed to test it once, and it seems to have worked! Thank you so much for your care and responsibility. You are awesome!
1 Like
Hi @BLUETTI_CARE
I applied update for my AC1802410020632155. Working as it should. Thank you. But I mistyped DPS version for my second AC180. it should be AC1802314000057379 DCP v2078.06.
I refiled the form today.
I updated on my AC180 DSP from v2078.06 to v2078.07.
It is charging with input AC 198V now. UPS function works as well (without completely shutting down AC180). One time got alarm E117 – Grid Oscillation. But I think it was real frequency deviation in grid.
Thank you.
Hello @BLUETTI_CARE I am seeking assistance regarding a custom firmware or a technical solution to enable my charging stations to charge under low grid voltage conditions. Both of my units have ‘Grid Self-Adoption’ enabled, but they still fail to charge unless the voltage reaches at least 195V.
Due to the current energy crisis, our grid voltage often stays within the 180-185 V range. We only have power for a few hours a day, and if we cannot charge the stations during this window, we are left without any power supply. Is there any way to lower the minimum input voltage threshold through a software update or specific settings?
1. SN: AC180P2335002001026
ARM: v2089.03
DSP: 2088.04
BMS: 1039.01
2. SN: AC180P2341000252355
ARM: v2089.03
DSP: 2088.04
BMS: 1039.01
Hello @BLUETTI_CARE I am seeking assistance regarding a custom firmware or a technical solution to enable my charging stations to charge under low grid voltage conditions. Both of my units have ‘Grid Self-Adoption’ enabled, but they still fail to charge unless the voltage reaches at least 195V.
Due to the current energy crisis, our grid voltage often stays within the 180-185 V range. We only have power for a few hours a day, and if we cannot charge the stations during this window, we are left without any power supply. Is there any way to lower the minimum input voltage threshold through a software update or specific settings?
SN: AC180P2342000156537
ARM: v2089.04
DSP: 2088.04
BMS: 1039.01
Hi @BLUETTI_CARE. I am from Ukraine, and currently we only have electricity for a couple of hours a day. Without a charging station, it’s impossible. But it doesn’t charge properly because the current doesn’t reach 190V in some places. Can you make custom firmware to enable the stations to charge at lower voltages. Please make one for my stations.
EB3A
Serial number: EB3A2240002804440
ARM: v2063.02
DSP: v2052.07
AC180
Serial number: AC180P2438000506439
ARM: v2125.03
DSP: v2126.03
BMS: v1048.05
Thank you in advance!
Hi @Ihor_V, we have confirmed that the new firmware has been pushed to your device. Please note that only one upgrade is required.
It appears your upgrade has been completed successfully – you may ignore the upgrade prompt, as we will remove it shortly.
Please enable Grid Self-adaption first before testing, and we look forward to your feedback.
1 Like
Hi @bluetti_sergiisivakgmailcom, thank you for your update!
We are glad to hear that the new firmware works well.
Hi @dimacoupe, thank you for contacting us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @sklymenko, thank you for contacting us. It seems you have filled out the form before, is that correct? We have pushed DSP205251 to your EB3A and DSP212604 to your AC180P respectively. Please test the devices after completing the upgrades.
Hi @Innisfree, we have re-pushed the firmware for you now, please check and update it.
Please note that only one upgrade is needed. Once the upgrade is completed, please let us know and we will remove the upgrade notification to avoid any further disturbance.
After upgrading, please enable Grid Self-adaption and test if the function works properly.
Hi @vitolio, we have applied to repushed the firmware for you now, please check and update it tomorrow.
Please note that only one upgrade is needed. Once the upgrade is completed, please let us know and we will remove the upgrade notification to avoid any further disturbance.
After upgrading, please enable Grid Self-adaption and test if the function works properly.
Hello @BLUETTI_CARE I am seeking assistance regarding a custom firmware or a technical solution to enable my charging stations to charge under low grid voltage conditions. Both of my units have ‘Grid Self-Adoption’ enabled, but they still fail to charge unless the voltage reaches at least 195V.
Due to the current energy crisis, our grid voltage often stays within the 180-185 V range. We only have power for a few hours a day, and if we cannot charge the stations during this window, we are left without any power supply. Is there any way to lower the minimum input voltage threshold through a software update or specific settings?
SN: AC180P2342000023310
ARM: v2089.03
DSP: 2088.04
BMS:
Thank you