@BLUETTI_CARE hi I am having the same issues with mine at 63 percent. I have tried to troubleshooting. Can you please send me a firmware upgrade as you have done for others?
EB3A2434000724299
ARM v2114.06
DSP v2113.05
Same issue @BLUETTI_CARE already updated the software but it still turned off at 23%. What to do next?
Hi @anprok, thank you for getting in touch with us.
Now I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @Khule, thank you for your update.
Could you confirm that you have tried all available charging methods, especially the car charger? Additionally, please note that you should check for the impact of ambient temperature on the battery.
If the issue persists, please contact customer support to arrange for warranty service.
If you have any questions about how to reach the appropriate customer service team or concerns about the service process, please send us a private message with your order information so that we can arrange priority service for you.
Hi @Dawnbunny, we would like to help you.
Now I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @PDagz12, thank you for your update.
we wonder if you have recalibrated it after upgrading?
Please follow the steps below to recalibrate it:
- Please discharge all the power (charge AC & DC appliances with the power station) until the SOC is 0%, turn off the machine, and leave it for 3 hours till it cools down.
- Please charge it again. Please do not load any device when charging it, and do not interrupt it while it is charging. Additionally, we recommend trying all charging methods separately, including AC charging, car charging, and solar charging.
You can click this link for reference.
Please let us know if it does help.
@BLUETTI_CARE thank you. Received the update and did it. Charged to full. Attempted to drain via Ac to 0 to continue the process and this time it shut off at 49 percent discharge and would not come back on. Any suggestions on what to do next?
EB3А2310002921720
ARM v2063.03
DSP v2052.11
Shuts off at 35%. It’s been like this for 1 year.