@BLUETTI_CARE hi I am having the same issues with mine at 63 percent. I have tried to troubleshooting. Can you please send me a firmware upgrade as you have done for others?
EB3A2434000724299
ARM v2114.06
DSP v2113.05
Same issue @BLUETTI_CARE already updated the software but it still turned off at 23%. What to do next?
Hi @anprok, thank you for getting in touch with us.
Now I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @Khule, thank you for your update.
Could you confirm that you have tried all available charging methods, especially the car charger? Additionally, please note that you should check for the impact of ambient temperature on the battery.
If the issue persists, please contact customer support to arrange for warranty service.
If you have any questions about how to reach the appropriate customer service team or concerns about the service process, please send us a private message with your order information so that we can arrange priority service for you.
Hi @Dawnbunny, we would like to help you.
Now I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @PDagz12, thank you for your update.
we wonder if you have recalibrated it after upgrading?
Please follow the steps below to recalibrate it:
- Please discharge all the power (charge AC & DC appliances with the power station) until the SOC is 0%, turn off the machine, and leave it for 3 hours till it cools down.
- Please charge it again. Please do not load any device when charging it, and do not interrupt it while it is charging. Additionally, we recommend trying all charging methods separately, including AC charging, car charging, and solar charging.
You can click this link for reference.
Please let us know if it does help.
@BLUETTI_CARE thank you. Received the update and did it. Charged to full. Attempted to drain via Ac to 0 to continue the process and this time it shut off at 49 percent discharge and would not come back on. Any suggestions on what to do next?
EB3А2310002921720
ARM v2063.03
DSP v2052.11
Shuts off at 35%. It’s been like this for 1 year.
@BLUETTI_CARE Yes I have tried all the discharging methods but the device keeps cutting power at 75% percent and the battery does not get to zero percent, charging is not the issue…discharging is, when trying to calibrate SoC. I’ll contact customer support.
Hi @BLUETTI_CARE,
I have the same issue, can you push an update for me as well?
My serial number is EB3A2214000844063
Arm v2057.10
Dsp v2056.10
Thank you.
Hi @Dawnbunny, When AC charging is ineffective, could you please try DC charging? We recommend using a slow car charger to continuously activate the battery cells. If car charging is not available, you can also attempt solar charging.
If neither method works, the only remaining option will be to arrange for warranty service. Please contact our customer support team for assistance.
Hi @jmagbanua, thank you for letting us know.
Now I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @PbGA, we would like to help you.
Now I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
@BLUETTI_CARE it ìs not the charging that is the issue. It is the discharging. Once it hits 63 percent it shuts down and will not turn back on until I plug it in Ac to charge back up. Then I try to discharge from 100 to 0 and it shuts off Again at 63 percent.
Hi @Dawnbunny, We are concerned that the battery level displayed on your EB3A is a false reading. When it shows 63%, the battery may actually be drained, which causes the device to shut down abruptly. Therefore, we recommend that you charge the battery fully—this will help restore its capacity before you attempt to discharge it again.
If using a car charger does not resolve the issue, it indicates a cell failure, and the device will need to be repaired.
Hi, I have an EB3A that is exhibiting the problem described in this thread. It seems that over time in the past few months the cutoff percent is going up which means I am getting less and less battery on my EB3A - it is now at 70% where it cuts off (used to be like 49% a month or two ago). I have charged it with solar input and AC to 100% but it doesn’t seem to fix it even leaving it overnight.
Serial: EB3A2322002146230
ARM: v2062.03
DSP: v2056.13
Is there a firmware upgrade available for this unit that may help remediate the issue?
Hello, please check if there is a firmware for my eb3a station, it turns off at 20%.
Thank you!
EB3A2303004595523
Arm: v2053.08
Dsp: v2052.11
Hello @BLUETTI_CARE
I have the same isssue, albeit with 63%. Could you please check if there is a firmware update available for the following SN?
EB3A2306002705924
ARM v2053.08
DSP v2052.11
I think I also encountered this problem…
My EB3A also froze at 50%.
Now only my router is connected to it, which consumes ~6W.
When it reaches 50% charge, Bluetti simply turns off and that’s it, after that there is no way to turn it on, except to connect it to the network for charging.
@BLUETTI_CARE could you please help.
EB3A2242004306688
ARM: v2063.03
DSP: v2025.11