Hi @s9th, thank you for contacting us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @valerio, thank you for contacting us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
@BLUETTI_CARE hi there! I have same issue with unit shutting down at 45-46%. Can you push firmware/advice further?
Unit: EB3A2240000777885
ARM: 2063.03
DSP: 2052.11
unfortunately it didn’t work for me.
more precisely, after updating the firmware, now the device turns off at 49% (instead of 50%).
maybe there are some other updates.
now I have:
EB3A2242004306688
ARM: v2063.04
DSP: v2025.11
Hi @valerio, I am sorry to hear that.
We recommend recalibrating the device. When charging, please use DC charging (including solar charging and vehicle charging). Did this resolve the issue?
If this does not work, you will need to contact customer service to arrange warranty service.
@BLUETTI_CARE Hi! Unfortunately I have same issue with unit shutting down at 83%. Can you push firmware/advice further?
Unit: EB3A2303012929098
ARM: 2053.08
DSP: 2052.11
Hello, @BLUETTI_CARE please check if there is a firmware for my eb3a station, it turns off at 20%.
Thank you!
EB3A2303004595523
Arm: v2053.08
Dsp: v2052.11
Hi @Sneaktip, thank you for contacting us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @Mut2001, we would like to help you.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
1 Like
I am having the same issue. it is charged to 80% but will not turn on unless connected to power.
S/N is EB3A2222008123057
ARM v2057.11
DSP v2056.10
Hello @BLUETTI_CARE , I have another question. When will the firmware update be available and that’s it, or should I calibrate it after the update?
Hello @BLUETTI_CARE . Unfortunately, more than 72 hours have passed, and no updates have been received.
Hi @Mut2001, this is a bit odd. Our engineers have confirmed that DSP205251 has already been pushed to your device. Please make sure to complete the registration, log in to your account, and then perform the upgrade.
If you still do not receive the firmware update, we will arrange for a re-push at once.
Hi @BLUETTI_CARE ,
I am experiencing a persistent issue with my EB3A portable power station and would appreciate your assistance with a firmware update or a fix.
The Problem: My unit consistently shuts down when the battery level reaches 11%. Once it shuts down, it becomes completely unresponsive—pressing any buttons (DC, AC, or Power) does nothing, even after waiting for more than 30 minutes. The only way to “wake it up” is to connect it to an AC power source.
Calibration Issues: I am aware of the standard calibration procedure (discharging to 0% and charging to 100%), but I cannot perform it. The unit cuts off power prematurely in both AC and DC modes before reaching 0%, making a full discharge impossible.
Device Details:
Model: EB3A
SN: eb3a2242002456117
Current ARM Version: v2063.03
Current DSP Version: v2052.11
Could you please check if there is a newer firmware (BMS or DSP) available for my unit to fix this SOC (State of Charge) calculation error and the unresponsive state?
Thank you in advance for your help!
Hi @brandonc, thank you for letting us know.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 1 working day.
Please upgrade the firmware next Monday. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @ss7neo, thank you for contacting us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 1 working day.
Please upgrade the firmware next Monday. Please do not load any device when upgrading it.
Please let us know if it works.