EB3A Shuts off at 75% and wont turn back on

Product Discussion BLUETTI EB Series
42

Hi @BLUETTI_CARE

Screenshot_20241123_191454_BLUETTI
Screenshot_20241123_191454_BLUETTI1080×266 31.9 KB

Screenshot_20241123_185812_BLUETTI
Screenshot_20241123_185812_BLUETTI1080×540 34.8 KB

43

Hi @BLUETTI_CARE , any answer? Can you provide a firmware update for my power station?

44

Hi @dmerinoh, Now I have applied to upgrade your firmware.
Our IT department will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.

45

@BLUETTI_CARE Mine is also having the same issue as well, dying at 78%

SN: EB3А2224000609230

ARM: v2057.11
DSP: v2056.10

Could you please push a firmware upgrade to mine as well?

Thanks,

  • René
46

Hi @reneelizabeth, I have submitted a request to push the new firmware to your EB3A as per your request.
It will be fulfilled in 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
Please let us know if it works.