Hi @dmerinoh, Now I have applied to upgrade your firmware.
Our IT department will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.
@BLUETTI_CARE Mine is also having the same issue as well, dying at 78%
SN: EB3А2224000609230
ARM: v2057.11
DSP: v2056.10
Could you please push a firmware upgrade to mine as well?
Thanks,
- René
Hi @reneelizabeth, I have submitted a request to push the new firmware to your EB3A as per your request.
It will be fulfilled in 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
Please let us know if it works.
I’m having the same issue… but then at 38%. I already created a ticket.
By the looks of it, a lot of people are having the same issue around the same time. Get your act together, Bluetti!
SN is EB3A2306000846029
Same with mine, but turns off at 63%
EB3A2214001633211
ARM v2057.11
DSP v2056.10
May I please try the updated firmware to see if it will resolve this problem? I am attempting t re-calibrate.
Thank you!
Hi all!
My Bluetti EB3A shuts down completely and stops responding at 89% of the charge (after 11% discharge 
). For the last few months it has been in the UPS mode and has not been fully discharged. It would only go down to 50%.
@BLUETTI_CARE I can’t rebalance it myself because it’s impossible for me to discharge it beyond 89%.
Does someone know what to do?
Perhaps the firmware needs to be updated.
Serial number: EB3A2236001707300
ARM v2063.03
DSP v2052.11
Hi @pilovali, If you need to update the firmware, please provide the current firmware version first.
Since you’ve already contacted customer service, we trust the team will assist you in arranging the firmware update. Is that correct?
If you still require assistance, could you please share your ticket number with us? We will find the available information to arrange further support.
By the way, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.
Hi @cbellbluetti, Now I have applied to upgrade your firmware.
Our IT department will push the latest version of firmware to your unit in 1 workday.
Please upgrade the firmware next Monday. Please do not load any device when upgrading it.
Please let us know if it does help.
Hi @MaxDziu, Now I have applied to upgrade your firmware.
Our IT department will push the latest version of firmware to your unit in 1 workday.
Please upgrade the firmware next Monday. Please do not load any device when upgrading it.
Please let us know if it does help.
Hi,
I’m on ARM v2053,08 and DSP v2052,11.
Ticketnumber is #288659.
Thanks.
Hi, please check if the latest version of firmware is updated on my device
EB3A2251003768844
ARM v2053.08
DSP v2052.11
Thank you
Hi @pilovali, We have located your email records and reviewed the app screenshot you provided. It appears that you have enabled ECO Mode, which is likely the reason why your EB3A is shutting down automatically.
Please try disabling ECO Mode and test again—this should resolve the issue.
The ECO mode is an energy-saving feature that automatically turns off AC or DC output when there is no load or a small load to conserve power. Customers can enable or disable ECO mode through the app.
Hi @and93, We found that your firmware is the latest one.
It appears that you have enabled ECO Mode, which is likely the reason why your EB3A is shutting down automatically.
Please try disabling ECO Mode and test again—this should resolve the issue.
The ECO mode is an energy-saving feature that automatically turns off AC or DC output when there is no load or a small load to conserve power. Customers can enable or disable ECO mode through the app.
There was a 200 watt load on it. The EB3A completely turns off when it reaches 34% and I cam only turn it on by charging it.
It’s not the Eco mode.
Hi, ok…thank,s for your reply…
Hi @pilovali, Currently, we don’t have new firmware available to resolve this issue, so we recommend arranging a repair.
Since this order was purchased from a third party, we’ve forwarded your email to the appropriate department for handling. Please keep an eye on your inbox for updates to arrange further assistance.
I’m having this same issue @BLUETTI_CARE my buttons are non responsive and it barely stays on long enough for my Bluetooth to connect to it. If there’s an update you could push it would be greatly appreciated.
(It is happening under 0 load and I have to plug it in to make it turn on even at 100% charge)
EB3A2239011827889