EB3A Shuts off at 75% and wont turn back on

Product Discussion BLUETTI EB Series
3

I have updated both firmwares and I am now discharging.

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4

I discharged and recharged the unit. Looks ok. I am running the unit down again (on 25 watts AC) and I am logging the watt hours on my power meter. It is already past 75%.

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5

@JamesK I’m glad that the problem has been resolved. If there is a further problem, feel
free to let me know.

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Thanks. All seems to be working fine now.

Just to follow up the AC output for 8 hours and 50 minutes, which at 25 watts, is 221 Watt Hours. That would make the efficiency of the inverter 82.5%, which is in the expected range to fully deplete the battery.

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7

Hi BLUETTI, I have the exact same issue with one of our EB3A’s.

Could you “push” a firmware upgrade my way?
EB3A23230004448
ARM v2602.03
DSP v2056.13

Please & Thank You!

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8

Mine is doing same, at 23%

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9

Would an upgrade help in my Situation?

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10

Hi @Chug, Can you tell us the SN number and current firmware version of your EB3A? Then we will push the new firmware to your device.

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Hi @ArtMills, We found that your EB3A’s SN number is incomplete, can you check it again?

Additionally, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.

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I have sent SN several times. Why do i keep getting repeated messages?

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13

L42
EB3A on bottom is marked:
1050129L42
5232200985
in BT connection unit shows device#
EB3A2323000444848 (I think I dropped a couple of digits on my first post)

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Hi @ArtMills, Thank you for getting back to us so quickly.
Now we have applied to upgrade your firmware, our IT department will push the latest version of firmware to your machine in 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
Please let us know if it works.

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Hi @Chug, I tried searching, but I couldn’t find your SN information. Could you please provide it?
Then we will apply to push the new firmware for you.

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1000012220
10000122201386×349 98.9 KB

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Mine is doing the same.

Vince Amodeo

EB3A
90077QC22370439

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Info sent, no replies from staff

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Be sure to @BLUETTI_CARE . So they can better find you answer.

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I have been replying directly back to sender

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@BLUETTI_CARE

Hello… I have the same issue @75%
sn: EB3A2229002072660

current arm: v2057.11
DSP: v2056.10

How do I fix this, pls?..

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Hi @Phoenixwa, I have submitted a request to push the new firmware to your EB3A as per your request. It will be pushed on Monday next week.

Please do not load any device when upgrading it.
Please let us know if it works.