Hi @ArtMills, We found that your EB3A’s SN number is incomplete, can you check it again?
Additionally, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.
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I have sent SN several times. Why do i keep getting repeated messages?
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L42
EB3A on bottom is marked:
1050129L42
5232200985
in BT connection unit shows device#
EB3A2323000444848 (I think I dropped a couple of digits on my first post)
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Hi @ArtMills, Thank you for getting back to us so quickly.
Now we have applied to upgrade your firmware, our IT department will push the latest version of firmware to your machine in 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
Please let us know if it works.
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Hi @Chug, I tried searching, but I couldn’t find your SN information. Could you please provide it?
Then we will apply to push the new firmware for you.
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Mine is doing the same.
Vince Amodeo
EB3A
90077QC22370439
Info sent, no replies from staff
I have been replying directly back to sender
Hello… I have the same issue @75%
sn: EB3A2229002072660
current arm: v2057.11
DSP: v2056.10
How do I fix this, pls?..
Hi @Phoenixwa, I have submitted a request to push the new firmware to your EB3A as per your request. It will be pushed on Monday next week.
Please do not load any device when upgrading it.
Please let us know if it works.
Hi @bluetti_sdedg1gmailcom, Can you tell us the current firmware version of your EB3A? When you mentioned that the app is not letting you upgrade, can you take a screenshot for us?
I’m afraid that you might be directly connecting to the EB3A via Bluetooth without logging into your Bluetti account and binding this EB3A to it. If this is the case, you won’t be able to complete the firmware upgrade. A direct Bluetooth connection only allows limited operational access and does not include firmware upgrades.
Please register and log in to your Bluetti account, then bind your EB3A. Next, click on ‘Settings,’ then ‘Firmware Upgrade,’ and click on the blue icon to obtain the latest firmware. Proceed with the upgrade afterward.
I hope it does help.
I am having the same issue. What is the latest ARM and DSP I have ARM v2057.11 and DSP v2056.10.
Hi @dmerinoh, Thank you for your attention to Bluetti.
Can you tell us the current firmware version of your EB3A?
Without it, we don’t know which version should be pushed to your device.
Hi @skcahill, Thank you for your attention to Bluetti.
Can you tell us the SN number of your EB3A?
Without it, we can’t push the new firmware to your device.
The latest version of firmware for your EB3A is DSP v2056.15 and ARM v2057.12.
I believe it is
EB3A2235000390655 or 80367QC22340684
Regards, Scott
If the plan does not work, change the plan, but never the goal.
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Hi @skcahill, Thank you for getting back to us so quickly.
Our IT department will push the latest version of firmware to your machine in 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
Please let us know if it works.
Got it and did the update. Prior was showing 100% charged after upgrade went down to 35% immediatly. Hopefully it is fixed. Thanks, Scott