Hi @megaburduk, Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
My EB3A is also turning off the AC output when the SOC is 99%~100% in UPS mode. I can also hear the relay clicking on and off. I also placed a battery powered fan to help exhaust the heat but it doesn’t have an effect.
S/N: EB3A2507003275631
ARM: v2197.02
DSP: v2196.01
Hi @Yarrr0000, thank you for getting in touch with us.
Now I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
This new firmware have not helped.
The behavior is the same: it works normally in Normal charging mode; but still turns off AC output in UPS mode when 100% charged in Silent charging mode.
Hi @megaburduk, thank you for your update.
We wonder if you have recalibrated it after upgrading?
Please follow the steps below to recalibrate it:
- Please discharge all the power (charge AC & DC appliances with the power station) until the SOC is 0%, turn off the machine, and leave it for 3 hours till it cools down.
- Please charge it again. Please do not load any device when charging it, and do not interrupt it while it is charging. Additionally, we recommend trying all charging methods separately, including AC charging, car charging, and solar charging.
You can click this link for reference.
Please let us know if it does help.
Hi @BLUETTI_CARE, thanks for working on this.
It’s been 3 days and the new update is still not reflecting in the app. Just wondering if you guys found an update on my unit?
Thanks!