Hi @vladch, thank you for your update.
I have discussed this with our engineers, and we all agree that this unit needs to be repaired.
Could you please click my profile to DM and provide us with your order information and email address?
We will arrange the warranty service for you.
EB3A2510000994283
Let me know if it’s correct please
The issue (shutting down randonly w/o ECO) was once every week and now I am unable to keep 2hs constantly. Remember, its a UPS connected to the wall and crashing with stable grid connection
Hi @ojungleboy, thank you for the update; this is completely correct.
The SN consists of the model name followed by a 13-digit number. We have now applied to push the firmware to your device. If the new firmware is available, we will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @vladch, if you can’t find the private messaging feature, please don’t worry. I will reach out to you via private message next—please keep an eye out for it.
Hi thank you for the update. It did not work. I just lost 4h of my progress in a work after successfully updated with new firmware you just made available. Which makes me think it did not worked
Hi @ojungleboy, I am sorry to hear that.
If updating the firmware still doesn’t resolve the issue, then we won’t be able to fix it remotely.
Please contact the customer service team to arrange warranty service.
My unit also has this problem.
Can you push the revised firmware to my device
SN EB3A2508000439466
IOT 9046.04
ARM 2197.02
DSP 2196.01
Hi @RicoP, thank you for contacting us, I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
@BLUETTI_CARE No new firmware is showing, does that mean I have the latest firmware and cannot fix the issue?
Hi @RicoP, yes, your assumption is correct. The technical team has informed me that your firmware is already up to date, and there is currently no newer firmware available to push to your device.
If the issue still persists, please contact customer service to arrange warranty service.