Cannot turn on AC and DC on Display

Product Discussion BLUETTI AC Series
42

Greetings, @BLUETTI_CARE
I have the same problem with one of our office devices backup - AC200MAX: can’t on/off AC or DC via station display, can’t reset it from display buttons. I can only on/off AC or DC via Bluetti app.
I think we need your ARM-update. Can you do this for us?

SN: 2242001199017
DSP: 4005.08
ARM: 4008.05
BMS: 1017.03

43

Hi @Goran, Now I have applied to upgrade your firmware.
Our IT department will push the latest version of firmware to your unit in 1 workday.
Please upgrade the firmware next Monday. Please do not load any device when upgrading it.
I hope it does help.


By the way, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.

44

Hi @REV, Now I have applied to upgrade your firmware.
Our IT department will push the latest version of firmware to your unit in 1 workday.
Please upgrade the firmware next Monday. Please do not load any device when upgrading it.
I hope it does help.

1 Like
45

Thank’s your a lot!
We’ll wait for the update to be received and complete the process.
We also hope this will help

1 Like
46

Greetings, @BLUETTI_CARE
I have the same problem with one of our office devices backup - AC200MAX: can’t on/off AC or DC via station display, can’t reset it from display buttons. I can only on/off AC or DC via Bluetti app.
I think we need your ARM-update. Can you do this for us?

SN: 2247004025419
DSP: 4005.07
ARM: 4008.05
BMS: 1017.02
HMI: 6037.04

20241216_143939
20241216_1439394032×3024 1.8 MB

47

Hi @muryk, I have now applied to upgrade your firmware.
Our IT department will push the new ARM to your unit in 1 workday.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.

1 Like
48

Thank you for your help, now everything works without problems!

1 Like
49

Hi @muryk, Thank you for letting us know.
I am glad to hear that! It is my pleasure to help you.

50

Greetings, @BLUETTI_CARE
I have the same problem with one of our office devices backup - AC200MAX: can’t on/off AC or DC via station display, can’t reset it from display buttons. I can only on/off AC or DC via Bluetti app.
I think we need your ARM-update. Can you do this for us?

SN: 2243000886801
DSP: 4005.08
ARM: 4008.05
BMS: 1017.03

51

Hi @Vik, I have now applied to upgrade your firmware.
Our IT department will push the new ARM to your unit in 1 workday.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.

52

Installed the update, everything works. Thank you very much.

1 Like
53

Hi @Vik, Thank you for letting us know.
I am glad to hear that. Please feel free to contact us if you need our help.

54

@BLUETTI_CARE Hi. I hope you can also help me fix the same problem. I can’t controle de dc and ac on my Bluetti 200Max.

IMG_1064
IMG_10644032×3024 1.14 MB

55

Hi @JohnD69, We have requested to push the latest ARM firmware for you.
Our IT department will push the firmware to your unit in 1 working day.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.

56

@BLUETTI_CARE : Yes yes yes! I love it when things just works as it should. The upgrade was installed succesfully. My Bluetti AC200 Max works great.

2 Likes
57

Hi @JohnD69, Thank you for letting us know; we are glad to hear that!
Please feel free to contact us if you need our help.