My SN is AC3002221000761459. The FW revisions are:
IOT 9014.12
ARM 4037.05
DSP 4036.07
Updated ARM to v4044.07 via bluetooth and it worked!
I am now able to turn on/off settings on the display panel.
Appreciate your assistance. Thank you!
The same for me. The arm Version for the ac300 is 4037.07. It fixed the Problem. many thanks for your quick assistance.
Hey Support Team,
Same problem with my AC200Max EU 230v unit. Started 3 days ago.
Cannot operate AC/DC from the touch screen, it works only with Bluetooth App.
Can you please provide a firmware update to me?
SN: 2240002755046
DSP: 4005.08
ARM: 4008.05
BMS: 1017.03
HMI: 6037.04
Thank you.
Hi,
I have the exact same problem here:
Is there something in progress to address this issue ?
Hi @BLUETTI_CARE ! Have exact same problem on my AC200MAX. AC\DC buttons just not working(
SN: 2252002451344
DSP: 4005.08
ARM: 4008.05
BMS: 1017.03
HMI: 6037.04
Hello. I have the same issue with my 200Max for about two weeks. The screen is responsive when I touch it, but AC and DC is not turning on and off.
Is there any news from the support to solve this problem?
I have the latest firmware upgraded a month ago and I am not sure if this problem is not connected with it.
My SN 2243000847227
@BLUETTI_CARE can you help me?
Hi @przemekka, Your AC200MAX can switch AC/DC outputs through the Bluetti app, but it cannot be operated via the touch screen, correct? Yes, we do have a new ARM firmware that can fix this issue.
If you need it, please let us know your current ARM version number, and we will push the update to you immediately.
Hi @przemekka, Thank you for getting back to us so quickly.
we have applied to upgrade your ARM, our IT department will push the latest version of firmware to your machine in 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
If you need our help, please remember to @BLUETTI_CARE, otherwise, I may not find your reply on time.