@BLUETTI_CARE i buy europe verion of EB3A
When i,m starting fridge from battery its run ok. 3 seconds at 545w and after that fridger use 105w, but when im trying use it at ups mode, i have momentaly overload at 505w. Turbo mode enable.
serial
EB3A2253001569827
Arm(not awaliable update): v.2053.08
Dsp(not awaliable update): v.2052.11
I still don’t see any updates.
Hi @lexuv and @zaznetkherson , Now I have applied to upgrade your system to our IT department. They will push the new firmware to your machine in 24 hours.
Hi there,
Still no software update for me in the app, could you please check if everything is OK???
Regards
Angel
Dear Bluetti Support,
Please push also the Firmware Update for my device.
Arm v.2057.11 / Dsp v.2056.10 / SN EB3A2221002464269
North American version
Thank you!
It’s no update yet.
Yout sustem is updated, with bo new updates
Hi @zaznetkherson, @AngeleToR, and @lexuv, our engineer told me that your firmware is the latest version, so we didn’t push it to your device.
Hi @Eduardo1, Now I have applied to upgrade your system to our IT department. They will push the latest version of DSP and ARM to your machine in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Dear Bluetti Support,
Please push the Firmware Update for my device.
Now my device have ARM v.2063.03.
I want to migrate to ARM at least v2064.03 or later to solve problems with UPS mode (periodic switching off of the socket in UPS mode).
Serial number: EB3A2311010579469
Thank you!
Could you please provide me with the latest firmware updates for my EB3A?
All of sudden solar power input decreased even direct sunlight and good power out from solar panel, also checked the watt from multimeter.
Serial number: EB3A2220000788956
ARM v2057.11
DSP v2056.10
Hi @bluetti_yong1794outlookcom, We have noticed that your firmware version is already quite recent. Additionally, we currently do not have a new firmware update to enhance the solar charging power.
We believe this issue is likely still related to solar panels. Is there any shade on top of your solar panels? You could also try wiping the surface of the solar panels with a clean, dry cloth to remove any dust and adjust the angle—does this help?
Furthermore, when the EB3A is nearing full charge, it enters trickle mode, reducing the charging speed. This is a normal setting to protect the battery from overcharging.
Please push the latest firmware for my EB3A.
S/N 2237009589274
ARM v2062.02
VSP v2056.10
Could you please provide me with the latest firmware updates for my EB3A?
The AC output randomly turn off while in UPS mode.
Serial number: EB3A2430005500547
IOT v9046.01
ARM v2114.04
DSP v2117.07
Could you check if my EU version EB3A firmware can be updated? Station serial # is EB3A2302007352447.
Current firmware:
ARM v2053.08
DSP v2052.11.
I have problems with station overheating and too late cooler turn on, although the load does not exceed the nominal. Thanks!
Hi.
Please push me the Firmware update for my device
Serial number: EB3A2236001707300
ARM v2063.03
DSP v2052.11
I would like to solve the problem of overheating, especially when using the UPS mode. After 5-10 minutes of AC work, even with a small load of 20-50 watts, the unit shuts down completely and doesn’t respond until I connect it to the charger. Usually, the shutdown occurs when the battery charge drops to 90%. The fan doesn’t turn on immediately, even in turbo mode, but it works because it turns on later or occasionally.
Thanks!
Hi @MaxDziu, We have found that your firmware is already up to date. If the issue persists, we recommend recalibration.
Please follow the steps below to recalibrate it:
- Please discharge all the power (charge AC & DC appliances with the power station) until the SOC is 0%, turn off the machine, and leave it for 3 hours till it cools down.
- Please charge it again, please do not load any device when charging it, and do not interrupt it while in charge.
You can click this link for reference.
https://www.youtube.com/watch?v=XMHLtqlDnus
If that doesn’t resolve the problem, unfortunately, you may need to contact customer service to arrange for a repair.
The US customer service email is service@bluettipower.com.
The EU customer service email is sale-eu@bluettipower.com.
Hi @Vladsolid, We have found that your firmware is already up to date.
We believe the issue may be related to the ambient temperature and the internal temperature of the machine. If you’ve encountered an over-temp error, please turn off the EB3A, disconnect all loads, and leave it for 3 hours. This should help resolve the issue.
By the way, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.
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Hi @magder, Now I have applied to upgrade your firmware.
Our IT department will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
I hope it does help.
By the way, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.
Great, thank You so much in advance!
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