AC500 shut down AC inverter with codes 004 and 098

maksymk · February 2, 2023, 9:57am

I’ve updated to 1022.09 version, everything went smooth.
Thank you!

BLUETTI · February 2, 2023, 10:06am

@hwh57 The SN code has been received and I have registered it to the engineer for you. The update is expected to be pushed out within 24 hours, so please watch for the notification then.

birdsall · February 6, 2023, 7:25pm

@BLUETTI i have a new AC500 + B300S (230V EU) and x3 times a 004 error.
SN 2232000082771

BLUETTI · February 7, 2023, 2:19am

@birdsall Thanks for providing the SN code. You are expected to receive a push notification of the firmware update within 12 hours.
Please keep an eye on the app and keep it updated at that time, thank you!

birdsall · February 8, 2023, 6:31am

Thanks @BLUETTI - am waiting but no notification yet. Thanks

birdsall · February 8, 2023, 7:55pm

Still no sign of an update…

BLUETTI · February 9, 2023, 3:12am

@birdsall Please follow the steps below to update the firmware

birdsall · February 9, 2023, 5:59am

Thanks @BLUETTI for the instructions. However:

My AC500 is connected - in the app I don’t see the firmware update option.

Should I unbind and rebind?

BLUETTI · February 10, 2023, 8:07am

@birdsall Can you share a screenshot of your current version?

birdsall · February 10, 2023, 8:19am

@BLUETTI thanks!

BLUETTI · February 10, 2023, 8:41am

@birdsall Please login to your BLUETTI account and connect your device with Bluetooth.
The screenshot of the APP page should look like below.
00e884a0f19766989205bc434bdd513e

birdsall · February 10, 2023, 9:13am

Bluetooth is the answer!

birdsall · February 10, 2023, 9:20am

It says update successful.

@BLUETTI could you also ask your engineers to push the update to my second AC500 now… then that is also done (see screenshot)

BLUETTI · February 10, 2023, 10:09am

@birdsall The engineer has pushed the update to your AC500 of 2232000086384.

birdsall · February 10, 2023, 11:11am

Thanks so much for the assistance!

St8kout · February 11, 2023, 6:25am

I just got my ac500 today and am showing a few upgrades available. Is it safe to get them now?

BLUETTI · February 11, 2023, 7:27am

@St8kout Yes, you can do a firmware update

hwh57 · February 13, 2023, 7:28am

Just to follow up @BLUETTI, it has been over a week now and I’ve had no issues since the firmware update. Hopefully this issue is resolved.

birdsall · March 1, 2023, 8:13pm

Same here @BLUETTI thanks!

ac_user · March 3, 2023, 1:46am

Hi I have the same issue with my new ac500 - can you please push the update?
SN: 2241000147529