AC180P turns off randomly

Product Discussion BLUETTI Apex & AC Series
1269

Hi @YaroslavSSS, thank you for contacting us.
Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

1 Like
1270

I took the station to the official service, they said that they would repair it within 3-4 days. The problem is the board, they said this sometimes happens, the repair is even free, because the repair is under warranty.
After 3 day stantion repaired, changed control board.

1 Like
1271

Can you share what had changed after service repair - serial number, and/or ARM / DSP version?

1272

Hi pls can you push update for that station E114 Error

5222228685304304069_121
5222228685304304069_121591×1280 61.9 KB

1273

@BLUETTI_CARE
Hello.

A new unexpected problem. The station AC180P was running on a battery, with an output power of 20-120 watts (light in the refrigerator). It worked for about 5 hours at 60% capacity and then turned off. After turning it on, it showed 0%. This happened twice in a row.

The station was purchased 15 months ago and was not used often, approximately 50 discharge-charge cycles.

What could it be?
How can it be diagnosed?
Thanks.

1274

Hello, I have the same problem. It turns itself off.
AC180
AC1802422001276500
IoT v.9046.04
ARM v.2124.04
DSP v.2126.02
BMS v1052.02

1275

Hi @Anton3425, thank you for getting in touch with us.
Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

1276

Hi @heyhey, Currently, we recommend you recalibrate the power station—it will help restore the battery to its optimal condition.
Here are some suggestions for storing the unit.

  1. Never store the battery empty, even for only a few days. LiFePO4 batteries might be unrecoverable if stored empty.
  2. Storage temperature: 0-40℃. Don’t store the battery in a humid environment. Keep it away from fire as well.
  3. The optimal state of charge for long-term storage is 40%-60%.
  4. The battery will slowly self-discharge over time. The battery should be recharged every 3-6 months.
  5. Don’t store the battery on its side. Keep it up straight.
  6. Don’t stack things on top of the unit. Don’t block the fan.


We also suggest using the power station regularly, as this is an effective way to maintain the battery.
Please follow the steps below to recalibrate it:

  1. Please discharge all the power (charge AC & DC appliances with the power station) until the SOC is 0%, turn off the machine, and leave it for 3 hours till it cools down.
  2. Please charge it again. Please do not load any device when charging it, and do not interrupt it while it is charging.

You can click this link for reference.

Please let us know if it does help.

1277

Hi @hupvik, thank you for letting us know.
Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

1278

after repair
ARM 2089.03
DSP version 2088.03
the serial number remained the same

1 Like
1279

Thanks. So the only change is ARM v2089.04 → v2089.03 as I’ve expected. They maybe changed the control board but more likely to firmware being reverted. My AC180P start running glitches on LCD and power cutoff after .04 update too.

1280

The service said that this was not related to the update. The problem was with the board and after replacing it, the update to ARM v2089.04 available

1 Like
1281

Thanks! Was that “ITP Service LLC” who repaired your station?

1282

Thank you, it works perfectly.

1 Like
1283

Доброго вечора! Пришліть будь ласка оновлену прошивку! Проблеми з безпровідною зарядкою-пристрій вмикається, а далі ніяких дій, на екрані 000.
Допоможіть будь ласка!
AC180P2436001054430
IOT
v9046.04
ARM
v2125.04
DSP
v2126.03
BMS
v1048.05

1284

That’s exactly what they are

2 Likes
1285

Привет!@BLUETTI_CARE
Обновите пожалуйста прошивку на моём AC180P для стабильной работы.
AC180P2341000646018

  • DSP: 2088.03
  • ARM: 2125.03
  • BMS: 1048.05
    Спасибо за Вашу работу!
1286

Hi @_s8, This issue is quite unusual—error code 000 indicates no faults detected.
Could you check if any error codes appear on the app?
Before using wireless charging, please ensure the AC180P has power and the DC output is turned on.
Additionally, aside from the wireless charging pad, are the USB outputs working properly? What about the AC outputs?
Can you take a video, and share the link with us to show us this problem?

1287

Hi @shinelenkoyurii, thank you for contacting us.
Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

1288

@BLUETTI_CARE Hello! Can you push the latest version of firmware to me? Thanks a lot!

AC180P2344000560722
ARM 2089.04
DSP 2088.03