Hi!
Already replied on email, but there are no response, So just double here:
AC180P received just 1 update for DSP, behavior changed at first look and it looks like it works a little bit longer with only DC powered on, but with a connected laptop by PD USB type-c connection bluetti device not restarts but totally powers off.
So generally it still restarts with disabled AC\DC and now it can power-off instead of just restart.
Are there any other updates that should or can be applied?
AC180P2335001926308
ARM v2089,03
DSP v2088,04 (updated from v2088.03)
Hi @sergiipo, If the new firmware cannot resolve the issue, I’m afraid a return for repair might be necessary.
Could you please provide us with your email ticket number? We will follow up with customer service to prioritize your request and arrange after-sales support.
Hi @Splice9444, The topic of this post is about the AC180P automatically shutting down in UPS mode.
Based on our investigation, this issue occurs more frequently on the EU version of the AC180P with DSP versions starting with 2088. As a result, we have pushed the new DSP v2088.03 to these units in bulk.
For other versions of the AC180P, the issue occurs less often, so we have not pushed the update in bulk to avoid disturbing customers who have not encountered the problem and do not require an upgrade.
It seems that the issue you’re encountering is different from the one experienced by other customers. The E013 error indicates a grid relay failure. We would like to know if there are any grid power instability issues in your area.
If that is the case, please follow these 3 steps to troubleshoot:
Check the Bluetti app to ensure all firmware is up to date. If not, please update it first.
Change the charging mode to Silent Mode.
In the app, enable the Grid-self Adaption Mode in the “Advanced Setting.”
If the issue persists, we will push a new firmware update to resolve the problem.
Hello, we did the update following the steps you recommended, but the station continues doing the same thing, it discharges in a few minutes and the same thing happens with the charge, when it goes to 7 or 8 percent it suddenly reads 100%
Hi @drprieto, Can you confirm you have recalibrated it after upgrading?
What devices did you use to discharge it? Please let us know its specific rated power.
Yes, I have recalibrated it after the update.
That is, I updated it, discharge it, waited three hours, and charged it again.
The devices I used to discharge the station were a 50W table fan and a Samsung cell phone that I don’t know its specific nominal power.
When we waited 3 hours to charge it, we realized that it charged very quickly. So we waited until the next day to discharge it again, and we used the 50W table fan, an 800W electric coffee maker, and a cell phone, but it seems to be the same, when we charge it again it charges in a few moments.
Please, if I have done something incorrectly, help me if it is necessary to update the system again, or something else that could be affecting the correct operation of the station.
IOT v9046.01
ARM v2107.02
DSP v2102.02
BMS v1052.03
AC1802409001066581
Hi @drprieto, Currently, we really have no other solution, as your firmware is already up to date.
Could you please DM us with your order information so that we can arrange warranty service for you?
Hi @Julia, Apologies for the delayed response due to a heavy workload recently.
We really want to help you, but your firmware is already up to date.
At this point, we can only recommend contacting customer service to arrange for a repair. If you’re unsure how to contact customer service, please send us your order number and the platform you ordered from, and I’ll help you find the corresponding customer service email.
Приветствую.
Подскажите планируется и возможно ли что будет такая функция в ac180p как обратное включение AC после полной разрядки станции,при включении зарядки от сети или солнечных панелей?
Что бы было полноценное ups
Очень не хватает.
И тоже самое хотелось бы на ac200pl
Спасибо
Hello, to what address could I write privately?
There is something new¿?, some other update¿, when there could be a new update.
I am from Cuba,
greetings and thank you for your attention
The BLUETTI AC180P charging station now turns on and off on its own at any time. The screen may constantly light up and immediately go out. When you turn on the sockets, it turns off either immediately or within a few minutes. How to fix this?
AC180P2344004021217
ARM 2089.03
DSP 2088.03
BMS 1039.01
It also quite often does not respond to pressing the on/off button.
I have the same problem. When at 100% battery the station shut downs by itself after some time (ECO is off). @BLUETTI_CARE Could you please also push this firmware to me?
AC180P2443000826719
ARM 2125.03
DSP 2126.03
BMS 1048.05
Hi @Boolbara, We noticed that you have already contacted our customer service team, and they have applied to push the new firmware for you. Please test again after upgrading.
If it doesn’t resolve the issue, you will need to continue contacting Marinda for further assistance.
Hi @Tranz, Now I have applied to upgrade your firmware.
Our IT department will push the latest DSP of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.