Hi @unparked, Yes, when ECO mode is enabled, the output will automatically shut off after 4 hours of no load or low load. This is also mentioned in the user manual.
It seems our phone support team did not realize that you had already activated ECO mode and pinpointed the issue. We sincerely apologize for the time this may have cost you. I have forwarded your feedback to our phone support supervisor, and we hope your suggestion can help improve the experience for more customers.
Hi @Alex87, Now I have applied to upgrade your firmware.
Our IT department will push the latest version of firmware to your unit in 24 hours.
Please upgrade the DSP tomorrow. Please do not load any device when upgrading it.
I hope it does help.
Hi there, Bluetti team! I experience the same behavior: my AC180P shutdowns while being 100% charged after the city grid drops suddenly. ECO mode is turned off for the AC output. Load doesn’t matter as well.
Hello, an update from DSP 2126.03 to DSP 2126.04 has arrived, the problem is partially resolved, but the device still occasionally turns off when power is disconnected.
At the moment, the version is:
AC180P2438000848002
ARM 2125.03
DSP 2126.04
BMS 1048.05
Hi @blinds, We have pushed the new DSP v2088.03 in batches.
Please check if you received the new DSP v2088.03 in your Bluetti APP, upgrade the firmware, and test if the issue of the AC180P is resolved.
Please check if you have received it, if not, I’m afraid that you might be directly connecting to the AC180P via Bluetooth without logging into your Bluetti account and binding this AC180P to it. If this is the case, you won’t be able to complete the firmware upgrade. A direct Bluetooth connection only allows limited operational access and does not include firmware upgrades.
Please register and log in to your Bluetti account, then bind your AC180P. Next, click on ‘Settings,’ then ‘Firmware Upgrade,’ and click on the blue DSP icon to obtain the latest firmware. Proceed with the upgrade afterward. Please do not load any device when upgrading.
I hope it does help.
Hi @barheta, We have thoroughly tested the new firmware DSP v2126.04 and have not identified any issues.
If you are still experiencing shutdowns, please ensure that ECO mode is disabled, as this mode automatically shuts off output after 4 hours of no load or low load.
If the issue persists, could you record a video demonstrating the problem, upload it to a cloud storage service, and share the link with us? We will investigate further.
Thanks for the reply. I do have that upgrade available. I didn’t know if it included the fix for the issue, and I had no other issues with the power station that required an upgrade. I will upgrade and report back.
Hi @blinds, Yes, the new DSP v2088.03 was specifically designed to address the random shutdown issue in UPS mode.
Please upgrade and test its effectiveness.
please new software to AC180P2432000212822 IOT v9046.01 ARM v2125.03 DSP v2126.03 thanks
HEllO! I have a problem when the station works in UPS mode and turn off
AC180P2435000006866
IOT v90465,01
ARM v2125,03
DSP v2126,03
BMS v1048,05
Thanks for the help. It seems that the update fixed the issue.
Hi @Masjuk, I have now applied to upgrade your firmware.
Our IT department will push the new DSP to your unit in 1 workday.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.
Hi @D1GITAL, I have now applied to upgrade your firmware.
Our IT department will push the new DSP to your unit in 1 workday.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.
Thank you all good as in previous stations -)))
@BLUETTI_CARE
Hi, I`m facing with randomly restarting device (click sound and start animation on lcd, green center like it is Power ON - ac\dc are switched off after that) while any of AC\DC are enabled.
Can it be resolved with Upgrade?
AC180P2335001926308
ARM v2089,03
DSP v2088,03
Hi @sergiipo, This issue is quite rare.
Could you please record a video while restarting to demonstrate the problem? Please upload it to a cloud storage service, and share the link with us? We will investigate further.
Sure, here is the video VID_20241219_121155.mp4 - Google Drive
But now it restarts with any configuration, and without load, as you can find there are nothing connected to it.
Hi @sergiipo, Thank you for getting back to us so quickly.
I have reported this problem to our engineer, and we will contact you when we get an answer.
Please rest assured, we will follow up on this matter.