Hi, @BLUETTI_CARE
Have the same issue on the latest firmware: when no load in UPS mode station turns off in case of external grid outage.
SN: 2438000816752
IoT: v9046.01
ARM: v2125.03
DSP: v2126.03
BMS: v1048.05
Please send me the new firmware update
Also, does anyone know, why such updates are sent in manual mode by IT department?
Thank you in advance!
I have the same problem.
AC180P2440001956039
ARM v2125.03
DSP v2126.03
BMS v1048.05
AC180P turns off voluntarily when working as UPS for the fridge with electricity in the grid, and thus also turns off the fridge
Can you send me DSP 2088.04, maybe it can help
Hello!
AC180P2440001956039
ARM v2125.03
DSP v2126.03
BMS v1048.05
Can you send me DSP 2088.04
Hi, I have the same problem. Could you please send me an update?
AC180P2438001639172
IOT v9046.01
ARM - v2125.03
DSP - v2126.03
BMS - 1048.05
Добрый день!
Подскажите, почему блюетти отключается сам через 4 часа в режиме ожидания. ( режим АС сам выключается)
Серийный номер АС180Р2440001820741
ARM v2125.03
DSP v2126.03
BMS v1048.06
Спасибо!
Please send updates Thank you
Hello everyone, we have applied to upgrade your DSP to our IT department for the customers who have already provided their SN codes and DSP information.
They will push the latest version of firmware to your machine in 24 hours. Please upgrade it then.
Please do not load any device when upgrading it.
Please let us know if it works.
Hi @cappajet, Yes, the new DSP v2126.04 firmware has not been pushed out in bulk, as not everyone requires it.
We believe that only a few customers need this version upgrade. To avoid disturbing the majority of customers who do not require the upgrade, we did not push this firmware update in bulk.
It is only sent individually when customers encounter issues and contact us for support.
Hi @Kvytsen, Different versions of firmware cannot be pushed to each other. Firmware numbers vary across different batches of products.
The latest firmware for version 2126 is DSP v2126.04, and we have already requested the push for you.
Rest assured, the actual content and performance of DSP v2126.04 are identical to DSP v2088.04, with only a slight difference in the name.
Hello, I have the same problem as well. Device turns off randomly + doesn’t work as an UPS when electricity in the apartment shuts down, could you please send me a new firmware with the fix? Thank you
SN: AC1802410020625851
ARM: v2124,02
DSP: v2126,02
BMS v1052,02
Hi @Do_minick, Now I have applied to upgrade your firmware.
Our IT department will push the latest version of firmware to your unit in 24 hours.
Please upgrade the DSP tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.
Hi, I just bought the AC180P station today, haven’t had any problems yet, but I would like to update to the latest version.
Or do I have the latest version?
SN: AC180P2434003483944
ARM: v2125.03
DSP: v2126.03
BMS: v1048.05
Hello @BLUETTI_CARE I am shocked that nearly everyone seems to be having this issue. I got my unit very recently, and it is also randomly shutting itself off. Please correct this? My app tells me I am up to date.
AC1802436005… This is all that the app shows of this number!!!
lot v9046.01
ARM v2107.03
DSP v2102.04
BMS v1052.03
Hi @haaalk, Now I have applied to upgrade your firmware.
Our IT department will push the latest version of firmware to your unit in 24 hours.
Please upgrade the DSP tomorrow. Please do not load any device when upgrading it.
I hope it does help.
Hi @unparked, The topic of this post is about random shutdown issues, so it naturally highlights cases where such problems occur. However, this does not mean that all AC180 will experience these issues.
We have already resolved this issue through a firmware update. Please note that you need to access the settings page in the app to locate the complete SN code. I’ve attached a screenshot as a reference.
If you’re unable to find it, that’s okay. Please locate the white label on the bottom or side of the AC180, find the SN code there, and send us a photo. Once we have the SN code, we will push the new firmware to resolve the issue.
Hello! Please send me a new update for my Bluetti.
S/n: AC180P2433002002813
IOT: v9046,01
ARM: v2125,03
DSP: v2126,03
BMS: v1048,05
Hello. My device turns off randomly and doesn’t work as an UPS when electricity in the apartment shuts down, could you please send me a new firmware with the fix? Thank you.
SN: AC180P2428001545591
ARM: v2125.02
DSP: v2126.02
BMS: v1048.03
Hi @Dima777 and @Slayerqq, Now I have applied to upgrade your firmware.
Our IT department will push the latest version of firmware to your unit in 24 hours.
Please upgrade the DSP tomorrow. Please do not load any device when upgrading it.
I hope it does help.
Hello!
I don’t see option to activate UPS mode for my AC180P. Please send me an update.
S/n: AC180P2434000300115
IOT: v9046,01
ARM: v2125,03
DSP: v2126,03
BMS: v1048,05
I am unable to access the serial number that way because for some crazy reason it only shows the number up to the 5, then adds … Anyway, I finally contacted a supervisor, who informed me that the reandom shut down is because they all come set up for eco mode, and taking it out of eco mode stopped the random shut downs so far, although the battery life is now consumed more quickly.
Hi @lesya1988, The UPS mode on the AC180P is enabled automatically and does not require manual activation.
UPS means Uninterrupted Power Supply.
The device with the UPS function will turn on automatically(within 20 ms) to power the important devices.
However, we will still proceed with your request and push the new firmware. Please ensure that there is no load connected during the upgrade.
