Issue with Low Grid Voltage in Ukraine Preventing AC Charging

Announcements
1

Dear Users,

If you are experiencing issues with low grid voltage in Ukraine that prevent you from using AC charging, please fill out the following information so we can arrange a firmware update to resolve this issue:

Forum User Name
Model (e.g., AC180)
DSP Firmware Version
Serial Number (e.g., AC180P2400000000000)
Grid Voltage
Please submit the above information using the link below, and we will process your request as soon as possible.
https://feedback.bluettipower.com/questionnaire/69707f00fbdb8877850611a2

We value the experience of every user and hope this update will improve charging performance to address the challenges posed by low voltage.

Thank you for your cooperation and understanding! If you have any questions, please feel free to reach out.

Thank you all for your attention!

6 Likes
2

Perfect, since many people request it at the moment, good to have a central form to request it!

3

Thank you of thinking of this. You are heroes for doing this. Ukraine is facing a big energy crisis right now because of continued Russian attacks on it’s energy infrastructure.

4

Thank you for the initiative!

Could you please clarify the procedure after submission? Should I check my email, forum messages, or simply check for an update within the mobile app?

Connectivity is currently very poor and intermittent because we only have electricity for about 3 hours a day. The internet is terrible and often completely down, so knowing exactly where to look is critical to avoid wasting limited connection time.

1 Like
5

Hello, you can view the information on your mobile phone.

2 Likes
6

Hello. Please tell me how long it will take to send the firmware to my device after sending the completed form? Thank you for your support.

7

Hello,
We will push the firmware within a day at the latest, excluding weekends. If you have any questions, please feel free to let me know.

1 Like
8

@BLUETTI / @BLUETTI_CARE , hello. I’m from Ukraine too.
Please help me:
My EP600 station won’t charge from the grid because it’s currently at 175-185 volts. It needs at least 197-200 volts on each of the three phases.
Please help me update the firmware, otherwise I can’t use the station now.

EP600
Serial# EP6002251000683334
DSP v5003.24
Grid Voltage 175-195v

9

Thank you for the prompt update deployment. I have successfully installed it and it really helped.

However, I would like to clarify the specific verification process for other users, as “view on mobile phone” is quite vague. Since I did not receive any email or push notifications, here is the workflow that worked for me:

  1. Internet Connection: Ensure your mobile device has an active Internet connection (Wi-Fi or mobile data). The app cannot identify that an update is available without it.
  2. Manual Check: Open the app, connect to the power station, and navigate to the Upgrade menu.
  3. Target Firmware: The update must be available specifically for the DSP firmware. Note: If you do not see an update listed there, it means your request likely hasn’t been approved yet, repeat these steps later.
  4. Result: After applying the update, the unit now successfully charges even when grid voltage drops below 190V.
1 Like