Low grid voltage error (E114) on AC70P

Product Discussion BLUETTI Apex & AC Series
50

Hello, @BLUETTI_CARE
I posted my message two days ago, but I didn’t received any answer.
I will post it again.
I have the same problem. I live in Ukraine, and there is an unstable grid.
I have an error message E114. The voltage for our grid is less than 200V.
Sometimes it is around 170V.
Could you push custom firmware for low voltage charging for my device?
SN: AC2A2535000878888
IOT v9046.04
ARM v2145.04
DSP v2101.03

51

Hello, I have pushed the new firmware to your device. Please wait patiently.

52

Hello, I have pushed the new firmware to your device. Please wait patiently.

53

Hi all, for Ukrainian users who are unable to perform AC charging under low grid voltage conditions, please click the link below to fill in your SN, DSP version, and other relevant information.
https://feedback.bluettipower.com/questionnaire/69707f00fbdb8877850611a2
We will push the new firmware to resolve this issue. Thank you for your cooperation.

1 Like
54

Hi @BLUETTI ! Have the same issue with low voltage (~180-190v) charging, please push upgrade to my device, thanks
Model: AC70P
S\N: AC70P2510000640236
IOT v9046.01
ARM v2152.04
DSP v2112.06

55

Hello, please fill in your information in the form as instructed in the post.

56

Hi @BLUETTI ! Have the same issue with low voltage charging, please push upgrade to my device, thanks
Model: AC50B
S\N: AC50B2543110092245
ARM: v2144.05
DSP: v2166.06
IOT: v9046.04

57

Hello,

Please fill out your device information in the online form linked in this post, and we will process it collectively.

If you have any questions, please feel free to let me know.

58

Добрый день.
Тоже живу в Украине. Купил сегодня новую станцию, подключил на зарядку, даёт ошибку E114
Замерил напряжение в розетке, максимум 200 вольт. Просьба обновить, отредактировать прошивку для работы с низкими напряжениями на входе.
Спасибо.

Модель:
AC50B

Серийный номер:
AC50B2543110152783

IoT
v9046.01

ARM
v2144.04

DSP
v2166.06

59

Вітаю. Будь ласка, підкажіть: чи допомогла вам кастомна прошивка? Чи не стало гірше?

60

Good evening. I’m from Ukraine. The power line is 170 volts. The AC50B station.

AC50B2543110152783

ARM
2144.04

DSP
2166.71

At the moment the new station is discharged and is not charging.
Thanks for your help

61

I’m from Ukraine and I use an AC70P. I get the E114 error whenever the voltage drops. Could you provide a custom firmware with slightly adjusted thresholds so the unit can handle these situations better?

Serial number PR200V22508000198001

62

Посмотрите пост выше, там есть ссылка, по которой можно обратиться к администрации, сервису, и они присылают по серийному номеру в приложение новое обновление.
Мне обновление пришло, правда вопрос не решился. Скорее всего хоть и новая станция, но брак.

63

Привет. Прошивку получил, обновил. После обновления ничего не изменилось, станция по прежнему не заряжается.
На данный момент отправил продавцу, надеюсь, что он её поменяет. Скорее всего бракованная станция, хоть и новая.
Спасибо за помощь.

64

Hi @BLUETTI, I live in Ukrane and have low voltage issue(around 170-180volts), can you help me with some firmweare. Thanks
Model: AC180P
S\N: AC180P2342000273482
ARM: v2089.04
DSP: v2088.04
BMS: v1039.01

65

Hello, please fill out the information in the form above, and we will process it accordingly. Issue with Low Grid Voltage in Ukraine Preventing AC Charging

66

Thank you very much. I filled out this form yesterday, just in case, and filled it out again. Thank you.

67

@BLUETTI I sent the completed form. How long should I wait for updates? Thank you.

68

Hello, we will send it to you by tomorrow at the latest.

69

Hi, I’m from Ukraine and I use an AC70P. I have the same error (E114) because of low voltage (around 180-190volts). Please upgrade my firmware.

Model: AC70P
SN: AC70P2408000009619

ARM: v2122.07
DSP: v2112.06