Please find information as requested
Why are @BLUETTI_CARE @BLUETTI taking so long to respond when customers are asking for support, is it a public holiday?
Hi @Teece, we didn’t see your message in time earlier.
We have checked with the technical team about this issue. They informed me that the update icon may appear for mass-pushed firmware, but there is actually no firmware available to update. This is normal.
We have also checked your AC200PL — no other firmware has been pushed to your device, so you do not need to upgrade the BMS.
Many thanks, it seems to be working fine.
Hey Team!!!
Already did, also diabling and enabling again, but no luck!
I’ve attached the print that confirm that the feature inst available.
Any help?
Hello @BLUETTI_CARE! I have a question regarding the latest firmware for AC200PL (Ukraine region).
Is there a stable firmware version that supports both of these features simultaneously without bugs:
- System Switch Recovery (AC Output memory) - working correctly after 0% SoC recharge.
-
Grid Self-adaptation for 230V / 50Hz (+/- 3.5Hz) with wide range support:
Low Voltage: 55% - 85% (approx. 127V - 196V)
High Voltage: 110% - 115% (approx. 253V - 265V) ?
Does such a combined update exist for general rollout, or is it still provided only as an individual manual push for specific SNs?
Thank you!
Hi @alfatag, we would like to know the actual voltage range of the grid in your area.
Please adjust the parameter thresholds according to the actual conditions. If the ratio is too far out of range, it will indeed cause charging failure.
We look forward to your feedback.
Hi @smi1e, thank you for getting in touch with us.
We have developed a new firmware specifically for these two issues. However, since not all users need it, we have not rolled it out in bulk.
Please provide the SN code of your device and your current firmware version, and we will apply for a separate push for you.
The nominal voltage is 127v, 60hz!
Please, let me know if more details are needed!
Hi @alfatag, thank you for letting us know.
It appears your grid voltage is 127V, which is very close to 120V and should support normal charging directly.
When charging via AC, please tap the AC input icon to check the actual input voltage.
We look forward to your reply.
Hi, please schedule an update with AC State Recovery & Grid self-adaption for my AC200PL.
SN: AC200PL240200046168
IoT: v9041.10
ARM: v2140.05
DSP: v2130.13
Hi,
after upgrade request in another topic, I’ve received an ARM only update (2140.05 to 2140.07). After successful installation the station itself is working fine, but it feels like there are some de-sync between station state and the application on the phone (which is of latest version on Android, connected via bluetooth). The app shows e.g. AC state is off, while actually it is turned on. Some settings are either zeroed out or not loaded at all (seen as --), there are spinner constantly appearing every time I switch app menus e.t.c. And the main objective of all this hurdle is not fulfilled: I still can not turn the AC switch autorecovery. Please, see some screenshots:
Maybe, I need some more updates, like IoT component? If so, please, push them to my device (ID is on one of the screenshots). Thank you!