@taf1kkk Ahh alright. I watched the video and yea it appears you might have a problem with your internal BMS. You’ll need to email service@bluettipower.com and they will probably ask you a few questions to try and diagnose it. But I am guessing that you’ll need to get this replaced. @BLUETTI will get you taken care of but shoot them an email and they will get back to you within 48 hours or so.
i belive that it will be very fast because it very need it to me
@taf1kkk if you emailed them, they should get back to you within 48 hours or so. Please let me know if they don’t in the next couple days and I’ll see what I can do to expedite things.
@BLUETTI please advise. Thanks!
Maybe you know if i bought this eb70 in europe and now im in Ukraine can i sent it from Ukraine to Bluetti for exchange on new one or refund?
Hi @taf1kkk , If you are currently in Ukraine and would like to return or exchange your machine. This procedure is relatively cumbersome. You will need to contact our European order support department in person at sale-eu@bluettipower.com for follow-up solutions.
Hi!
My guess is to keep the Power Station charging without touching any button for at least 12 hours!
The Display sometimes shows wrong values- especially the % of load!
All the best to you
Dietmar
They dont answer me for 2 days, and i have the opportunity to deliver this eb70 to estonia and maybe from there it will be more easily to return?
What can I do if your support ignores emails for a week? Do you have a suggestion?
no answer for 2 days can you speed up it
As @BLUETTI responded, your best bet will be to reach out to sale-eu@bluettipower.com for direct support for your region.
they are not answer me on email for 2 days what i need to do to get this answer you told me that if they are not answer me for 48h. i can tell you and you can do something.
@taf1kkk you emailed them at the correct “sale-eu@bluettipower.com” email account 2 days ago?? They replied on here yesterday so I am sure they are aware of the issues, but maybe give them another email, explaining that you reached out 2 days ago and are just making sure that they received it.
i sent one more email, but why if they saw my email dont answer me this station is very need it to me every day we have blackout and we havent light for charging our phones this i I ask you to somehow speed up or somehow ask support to solve this problem as soon as possible, because every day the situation with electricity in my country is getting worse and worse and I really need the station
@taf1kkk I understand the situation and apologize for the delay. Be assured that @BLUETTI will come thru with the support you need and get you taken care of. :)
I can reach out as well but they will need that email “paper trail” to be able to assist you most effectively and promptly.
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We can very much understand your eagerness.
But we are really sorry. Due to the overload of incoming emails every day and the shortage of our support staff, we are unable to reply to you in time. We have urged our customer service colleagues to handle your email as soon as possible.
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Hi!
I have the same problem (SHORT error message on the screen and buttons do not reply). I emailed both accounts (“service”, “sale-eu”) 10 days ago and did not receive a response from them. My order number is SPF-EU-12093.
Can someone help me with it as well?
Welcome to the Forum!!
With the Black Friday sales, the support and sales teams have been backlogged so I apologize for that @SerhiiDan
I would recommend shooting another email just to check on the status of things, and I also have passed this along to @BLUETTI to see if we can get things expedited for you! Rest assured, we’ll do what we can to get things remedied for you
Got it!
Thank you for your help!
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