I just checked my EB3A and it is at ARM v2057.05 (.11 avail) & DSP v2056.05 (.10 avail). Thx for the geads up.
Sounds like people have been successful w/ firmware upgrade so maybe I’ll give it a try. These firmware levels are what it shipped w/ a little over a week ago.
@roxie60 Yes, if you ordered from their website within the last 30 days (June 15, 2022), just write a short note with your order number and the date you ordered and ask for the price difference to service@bluettipower.com. If you ordered at Amazon, just use the chat bot for the Help/Contact Seller. I texted the Seller yesterday at Amazon and today got the refund from them, still waiting on those I ordered from the official website.
At Amazon it may be harder to find - Click on ‘Your Order Details’ for the item, then click ‘Leave Seller Feedback’ then ‘View Seller Profile’, then ‘Ask a Question’. A chat bot will come up and you can write to Bluetti there.
I just upgraded EB3A firmware (thx to all in this community that blazed the firmware trail. I was hesitant until reading everyone’s comments. Also appreciate the steps described cause nothing was i the manual).
Both DSP & ARM upgraded in just less than a minute each. At ARM v2057.11 & DSP v2056.10. Even after reading comments i forgot to shut off AC so I can confirm the upgrades will fail. Turned off AC and upgrades went fine.
I can also confirm the display now stays on 60s, thx @BLUETTI both for the awesome display (wish I had it on my other Bluettis) and for the extended display time. A great start to having a device that can benefit from firmware upgrades.
I was at 100% SoC so cant comment on the reported SoC jumps after upgrade.
If this is the next generation path Bluetti is on then I expect I need to save some money for an upcoming EB55A, EB70SA or EB100A (wishful thinking on my part 
).
Still putting EB3A thru testing. I can also confirm once at 100% SoC the AC device (tv 50w) was receiving power fron the wall outlet (I suspect it always was even while EB3A recharging).
I did notice some connectivity issues w/ Bluetooth and the solar generator/power station, whateva… after initial user learning curve yesterday connected & reconnected multple times. The app and display values matched with almost imperceptible delay. Today however the device would show up on the list but would not connect. I dont recall doing anything special but I was trying various things. It did eventually connect and when I backout and re-select the device always displays.
I am wondering why I can’t power off from the EB3A from the app, get msg please abort grid input and try powering off. It does disconnect the Bluetooth from the EB3A after pull the plug. Then have to turn on AC power to reconnect (not grid) the Bluetooth. Then i turn off the AC once connected.
My experiences so far, your mileage may vary.
I’m glad it worked out!
Usually after a firmware update expect wierd behavior. I say as a norm let the unit discharge all the way to 0% and shut itself off and then charge again. For you app, reboot your phone.
Thank you. Made the request. Also odered another EB3A. Very happy w/ direction Bluetti heading. It is pleasing to see what they included in this box.
Because the EB3A is in UPS mode which assumes that power needs to always be available. My preference would be that if you switch off the AC inverter, then allow powering off the EB3A from the app.
Bill, maybe I’m misunderstanding you, but there is a Power Off in the app - I use it a lot to shut off the stations.
Jayling,
Do the Bluetti models you shutdown with the app have a UPS mode? If so, are they plugged into AC to charge?
On the EB3A, if you try shutting down the unit from the app while charging via AC power, you will get the message:
Bill, I’ve only used the Power Off after disconnecting everything, not when charging or having power going to the DC or AC.
history: I don’t own, and have no intention of acquiring a smartphone. no, I don’t live in a cave and eat dead rats. have a eb70s, very happy with it. eb3a just arrived today. is it useable without updating software via smartphone? (I have a MacBook laptop no app available) if not, I’ll just leave it packaged and send it back.
Yes, although I recommend testing all features you plan on using.
would be nice right,
bxm6306, thanks for encouragement and suggestion. out of box, unit taking solar and car charging (I have eb70s, thus cables), ac charging and ac/dc output. no glitches, looks good.
so, I’m guessing this thread is about app rather than manual control.
@mkbgdns That’s exactly right. As consumers we should expect products to work out of the box as they were designed to. It is the manufacturer’s responsibility to ensure a fully tested and usable product is shipped initially.
How do we get a price match when Bluetti doesn’t respond to my emails?
I can confirm that if you leave devices plugged in while updating, the DC unit will not work after the update. It won’t charge my DC devices now. 
You’re saying that your EB3A’s DC outputs (USB A, USB C, cigarette lighter port and DC 5521 barrel) will not output any voltage when turned on now?
Exactly. But after a few hours, the issues fixed itself. I can’t explain how nor why!
Likely your unit just needed to be restarted after the firmware update. You can fully turn it off by long pressing any of the buttons, else, the unit will be in standby mode. After some time it will eventually fully power off.
