Sudden loss of charge - AC200MAX

my AC200MAX has the same problem as this user: Sudden loss of AC200MAX charge

I think, it needs also an firmware update. The AC200MAX was bought in Germany und is used now in Italy. The SN is 2226000592234.
Please provide me with an update. At the moment, none is shown in the app.

Hello @almama74 while @BLUETTI_CARE can look into this further, can you please provide the current versions of your firmware?

Hello @m.briney, please find the foto of our Bluetti nearby.

@almama74 I have sent you the software update, please update the BMS to V1017.03.


Thank you very much. I have installed the update and it seems to work.

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@almama74 Thanks for your update.