Shipping address change, no response from Bluetti EU

Hello, I’ve sent a request for shipping address change for my order SPF-EU-28014 to sale-eu@bluettipower.com, but got not response so far.
Could you help to reach to the appropriate department re this and advise when should i expect order to be fulfilled.

We have forwarded your request for address modification for you and asked the support department to get back to you as soon as possible.