I think we are all here just trying to help.
If you are unhappy with the product, then you can demand a refund for any or no reason. If Bluetti doesn’t respond in an appropriate timeframe, then take it up with your payment processor.
You must have purchased it for some purpose, and if it can be fixed through an update patch or another work around, it may be easier and better for you.
@apoc For this issue, are you willing to try to solve it through firmware upgrade? If so, please kindly provide the SN number and firmware version of AC180, and we will push the appropriate firmware to you. In addition, if you want to return the product and get a refund, please provide your order number and we will follow up.
@apoc
I noticed your complaint about BLUETTI power stations on the forum, and I would like to express our sincere apologies for any dissatisfaction caused. As a forum admin, I need to clarify some facts to eliminate any misunderstandings.
Firstly, we want to emphasize that we will provide after-sales service for any products purchased through BLUETTI’s official channels. The issues you mentioned should be resolved through the correct channels, as different products may have different warranty policies and after-sales service methods. Therefore, please be sure to contact our customer service team and provide the correct purchase and product information so that we can promptly address your issue.
Secondly, we want to make it clear that the BLUETTI forum is an open and friendly environment that provides a platform for users to discuss products and make progress together. We welcome users to share their usage experiences, raise questions, and exchange ideas on the forum. However, please note that this does not mean the forum is a place to be disrespectful or behave inappropriately. We encourage users to maintain a friendly and respectful attitude to promote a good discussion atmosphere and a spirit of mutual assistance.
We sincerely invite you to contact our customer service team through private messages, email, or our official support channels. Of course, we also have @BLUETTI_CARE on the forum to assist you in resolving after-sales issues. We also have a group of professional and friendly forum members who can provide some troubleshooting suggestions.
Regarding your complaint expressed on the forum, we deeply apologize. We understand that you may have encountered problems, but you should choose the appropriate way to contact us so that we can understand your issue in a timely manner and provide assistance. Complaining and blaming will not solve the problem; instead, they will only lead to misunderstandings and troubles.
Once again, we apologize sincerely and hope to receive your understandings.
sorry but I just can’t take this comment seriously
Well, once again, 30 days should be ample enough time to respond. The customers should not need to force your hand or escalate a situation to bring mass awareness. Respect is earned, it doesnt take long for people who give it to find out it is not always reciprocated.
Ok, there you go. That is all I ever asked for, just to be fixed. If it works, I will most definitely change my posts.
Please update the firmware to the latest one to test. Waiting for your update.
Ok, the new dsp and firmware update are a complete failure! ** I need sent the version it was before immediately please! ** I can’t keep fiddling around with this algorithm. In turbo mode it tops out at 380 watts and sits at 99% for hours now. That is not going to fly with anyone. The new version didn’t fix anything at all, it screwed up more perimeters. I will apparently need to fix this on my own and I am sure if I devote enough time, will accomplish just that. I have already started by using a Victron mppt controller as they can be adjusted about 20 times more than this unit. I have already fixed the problem with it not accepting inverters because it states the “grid is unstable” with most all of them on the market. Fixed it by utilizing a Drok power supply, this took me two weeks of research and development. Thanks fir everything, just need everything switched back over to original dsp and firmware.
車中泊用でAC180の容量拡張の方法として
2台をAC系で直列接続する方法は如何でしょうか？
つまり、インバーターのAC出力を→1台目のAC100v入力に接続し、それのAC出力を→2台目のAC180 AC100v入力に接続する案です。
構成の制限はインバーターの容量が2,000wの為AC180の並列接続は無理です。
目的は容量２倍化
で、充電時間も急速1,440wで二時間で済ませたいからです。
問題点があれば教えてください。
Ok, who is this for?? Because nobody here can read that. Send the original version back to the AC180 I have. Like now.
Roll back to the last DSP (2077.06) and BMS (1033.06), right? We will send it within 2 hours. Please notify me after updating, thank you.
Here’s what google translate says:
For vehicle use and AC180, it is possible to control the speed of the vehicle.
2Are you sure you can change the law and follow the rules?
つまり、インバーターのAC exit strength→1台目のAC100v Entering powerに接続し、それのAC exit strength→2台目のAC180 AC100v Enter the power and follow the rules.
It is possible to start the process by changing the speed limit to 2,000w and converting it to AC180.
目的は容量２倍化
で、充電時いかも急速1,440wで2時間で済ませたいからです。
The question is like this.
What in the actual… that just makes me laugh!
It has been over two hours now, still waiting!
Please check it again. Thank you.
@bluetti_sasakik1482docomonejp
彼の日本語を翻訳しました
I translated his Japanese.
@BLUETTI Please help him.
.
.
How about connecting two units AC in series as a way to expand the capacity of the AC180 to stay in the car?
In other words, it is a proposal to connect the AC output of the inverter to → the first AC100v input and connect the AC output to the second AC180 AC100v input.
The limitation of the configuration is that the capacity of the inverter is 2,000w, so the parallel connection of the AC180 is not possible.
The goal is to double the capacity, and I want to finish the charging time in 2 hours with a rapid 1,440w.
Please let me know if you have any problems.
@bluetti_sasakik1482docomonejp
May I ask if you are inquiring about adding capacity to the AC180?
If that is what you mean, I am sorry to say that the AC180 does not support increasing its capacity (external battery packs only work as a power bank and do not increase capacity).
If you do need a larger battery capacity, you may consider purchasing another BLUETTI model. We will also release a high-capacity model in November.
If you have any further questions, you can contact our customer service team, who can provide full Japanese support at sale-jp@bluettipower.com.
