Hello guys! @BLUETTI_CARE @BLUETTI. The same problem with low voltage charging in Ukraine. My model is AC180P
Could you please help me to resolve it?
AC180P2349000942427
ARM: v2089.4
DSP: v2088.03
BMS: v1039.01
Thank you in advance!
Hello, I have registered your request for the firmware upgrade. Please be patient as we process it as soon as possible. Thank you for your support!
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Hello,
I have registered your request for the firmware upgrade. Please be patient as we process it as soon as possible.
Thank you for your support!
Hello,
I have registered your request for the firmware upgrade. Please be patient as we process it as soon as possible.
Thank you for your support!
Hi @BLUETTI and @BLUETTI_CARE
I get the same error some times (grid self-adaption option and silent mode are enabled), when the voltage drop to 180+v (its drops for hours). Could you, please, send me the upgrade to make my station charge itself even when grid voltage is 180-190 v (extending the normal range).
AC180P2535000379666
IOT v.9046.04
ARM v2125.05
DSP v.2126.03
BMS v.1048.05
Hello, I received the new DSP firmware in half a day, as you indicated. I managed to check the charging at 183-185v - it works. It seems that with the new firmware, the watts have also become more stable. Previously, it varied from 400 to 800 on ~190v (instead of 1kW in Standart charging mode). At least that’s how it works with Grid Self-adaptation mode.
Thank you for supporting users who are facing similar problems in these difficult circumstances. Have a nice day.
Hello guys! @BLUETTI_CARE @BLUETTI. Problem with low voltage charging in Ukraine. My model is AC180P
Could you please help me to resolve it?
s\n AC180P2342000674637
ARM v2089.04
DSP v2088.04
BMS v1039.01
Thank you in advance!
Thank, your updates work! May you create updates for my another devices?
Model: AC180P
Serial number: AC180P2342000153135
IOT: -
ARM: v2089.04
DSP: v2088.03
BMS: v1039.01
Model: AC180P
Serial number: AC180P2349001817719
IOT: -
ARM: v2089.04
DSP: v2088.03
BMS: v1039.01
Model: AC180P
Serial number: AC180P2344000499355
IOT: -
ARM: v2089.04
DSP: v2088.03
BMS: v1039.01
Model: AC240P
Serial number: 2430000917821
IOT: 9041.10
ARM: v2161.02
DSP: v2095.04
BMS: v1063.03
Hello,
I have registered your request for the firmware upgrade. Please be patient as we process the update. We will handle your request as soon as possible.
Thank you for your understanding!
Hello,
I have registered your request for the firmware upgrade. Please be patient as we process the update. We will handle your request as soon as possible.
Thank you for your understanding!
Hi @Richards, thank you for letting us know.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
@BLUETTI_CARE @BLUETTI May you create updates for my another devices?
Model: AC180P
Serial number: AC180P2433000396729
IOT: -
ARM: v2125.04
DSP: v2126.03
BMS: v1048.05
Model: AC180P
Serial number: AC180P2432000485353
IOT: -
ARM: v2125.04
DSP: v2126.03
BMS: v1048.05
Hello,
I would like to inform you that a new DSP firmware has been pushed for you. Is there any update?
@BLUETTI_CARE @BLUETTI The update for dsp is not showing up in the app. You can add my stations so that they get a new dsp so that they can charge at 180v. Thanks in advance.