Hi @Gustavofk, We found that your DSP version is very new.
We suggest you log into the app, and enable the “Grid-self Adaption Mode” in the “Advanced Setting”.
Meanwhile, choose Silence charging mode.
Does it help?
Hi @BLUETTI_CARE , i am just using the silent mode and enabled the self adaption mode. It recharges a little and stop recharging, also the low voltage error keep appearing together with the alarm icon.
Hi @BLUETTI_CARE
Same problem (Low grid voltage error on AC180P). Adaptation to grid/silent mode doesn’t help. Two days ago everything was ok.
Please send me new firmware version.
AC180P2432000094560
IOT 9046.01
ARM 2125.03
DSP 2126.03
Hi! Same problem here (Low grid voltage error on AC180P).
Please send a firmware update to my device.
AC180P
SN 2352001001031
ARM V2089.03
DSP v2088.04
BMS v1039.01
Thank!
Hi @Gustavofk, I am sorry but we do not have a specific firmware for the AC70P to address this issue.
If the Grid-Self Adaptation Mode has been enabled but is still ineffective, it likely means that the grid voltage is too low. In this case, we can only recommend using solar charging or another charging method.
Hi @navol, we have a new firmware that could resolve this problem.
I have applied for the update, and we will fulfill it in 24 hours, please upgrade the firmware tomorrow.
I hope it does help.
Hi @snake, We found that your DSP is the latest one.
If the Grid-Self Adaptation Mode has been enabled but is still ineffective, it likely means that the grid voltage is too low.
Can you tell us the specific gird voltage?
In this case, we can only recommend using solar charging or another charging method.
Thanks friend. So i think this should be better explained on site and user manual and all marketing campaings, as all the other eletric equipment works normally with the available energy here and the only equipment that doesnt work properly is the bluetti AC70P. So if I leave it as a backup energy I can pottencially be without battery even if there is energy at home, but the equipment didnt recharge properly. Sorry but go there and buy something extra is a bad response.
Hi @Gustavofk, Under normal circumstances, we do not recommend charging under unstable voltage conditions as it may damage the battery. However, for some models that are more frequently affected by such issues due to unavoidable external factors, we have developed firmware that allows charging with unstable voltage.
Currently, there haven’t been many reports related to the AC70, which is why we haven’t created specific firmware for this issue. We need to consider the feedback from the majority of customers, and we hope you understand this approach.
Hi guys,
You can consider me as another AC70P customer experiencing the same E114 errors when the voltage drops below 190V. What are the chances of getting custom firmware with slightly adjusted thresholds to support such circumstances?
S/N: AC70P2404000273749
ARM: v2122.06
DSP: v2112.03
Thanks in advance.
1 Like
@BLUETTI_CARE
Hello!
After the recent infrastructure shelling I got the same issue. Error E114.
Please enforce the firmware on my device as well. I need it working and charging at low voltage.
S/n AC180P2341000772331
ARM v.2089.03
DSP shows as v2088.04 but I updated it to v2088.99 five Times already it does not want to change for some reason.
Thanks for helping me out.
Hi @yuriyd, your firmware is already up to date, and we don’t have any new updates to push at this moment.
Please try enabling the grid self-adaption mode in the app’s advanced settings.
Then, set the charging mode to silent mode.
Please let us know if it works.
If not, please take a video when you AC charging the AC70P, upload to a cloud, and share the link to us.
Hi @Pepe, We’ve confirmed that your device has been successfully upgraded. We’ve also removed the upgrade notification, so you won’t be disturbed by it anymore.
Please try enabling the grid self-adaption mode in the app’s advanced settings.
Then, set the charging mode to silent mode.
Please let us know if it works.
Could you test and let us know the voltage of your grid? If the voltage is too low, charging will not be possible.
1 Like
Thanks for the reply, guys. Yes, self-adaptation and silent mode are enabled. However, the original request was to ask if there’s a possibility to make AC70P support charging when the grid voltage is below 190 volts. In my case, it was 180V after a recent missile strike. In my original request, I referred to the initial question about the AC180P device, where you managed to create custom firmware to support such low-voltage scenarios.
Hi @yuriyd, We completely understand your frustration and are happy to assist you.
I have passed your request on to the R&D department. They have informed me that the demand for a new firmware for the AC70P is relatively low, and they need to prioritize the development of firmware for products with higher demand. This is also the reason why the AC180P firmware was completed first.
We sincerely apologize that we are unable to assist you with this request at the moment. We recommend making more use of the AC180P and solar charging for now.
1 Like
Totally absurd this demand stuff you are using to explain the lack of suport on a brand new product sold by Bluetti. I bought it new, it is not part of my role evaluate which of your products are better sold in order to buy the single model you are giving support. If you have a model, you should give assistance. This is the only eletric equipment that does not work here at home, all the other ones work very well with the low voltage.
Hi @Gustavofk, I believe there might be some misunderstanding here. Yes, the AC70P is a very new model, and we are happy to provide technical support for it.
I have already forwarded your request to our R&D department, but please understand that they have a heavy workload. Requests are prioritized based on the submission time and the volume of demand, so your request will be processed, but we cannot guarantee a specific timeline. We appreciate your patience with this.
Additionally, we noticed that your firmware has not been upgraded to the latest version. We have already pushed ARM v2152.04 in bulk. Please update to that version first. We will also individually push the latest DSP v2112.03 to you within the next 24 hours. During the upgrade, please do not connect any devices.
We hope this helps!
Hello @BLUETTI_CARE
I have the same problem on my new AC180P, when connecting it to the grid i get low grid voltage error.
Both silent charging mode and grid self-adaptation does not help.
SN is AC180P2434001486161
IOT v9046.01
ARM v2125.03
DSP 2126.03
Can firmware be applied to my machine to allow it charging on my grid?
The source of the issue i believe comes from me living in Ukraine and constant hardships our grid suffers at the moment.
Hi @qw25456, Please don’t worry about it, our new firmware could resolve this problem.
Our IT department will push the latest version of firmware to your machine in 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
Please let us know if it works.
Hi @Gustavofk, Thanks to our combined efforts, we have expedited the completion of a new dedicated firmware that resolves the low-voltage charging issue. We have already pushed DSP v2112.71 to your AC70P.
Please upgrade it now.
Please do not load any device when upgrading it.
Please let us know if it works.