Since getting my EP500 on indiegogo, I’ve had no issues with it until today. Our family was using it when we heard a “clunk” or “pop” sound (similar to a breaker tripping). There was no buzzer/alarm sound. In addition to losing power on all things plugged into the EP500, the EP500 now shows an SOC of 0% (instead of an SOC of ~50% when I checked up on it a few minutes earlier ).
Currently, I cannot turn on the DC or AC output no matter how many times I reboot it with the green power button or the black battery switch on the back of the unit. There is also no alarm to clear. However, going to Data > Alarm History, I saw some errors (see attached screenshot).
I need to know if, based on the errors, is it safe to “charge” the EP500 so that I can use the AC outlets again and to continue using it, or for the sake of safety, we should wait and call Bluetti support tomorrow?
The error codes seem to be the same as mentioned by this user/post.
If it is relevant, I did recently see and apply updates for the IoT, DSP, and ARM of the EP500 via the Bluetti app over a bluetooth connection.