Elite 100 V2 silent dead after 3 weeks

BLUETTI_CARE · January 8, 2026, 10:54am

Hi @Scholar, thank you for your update.
It seems that everything is progressing very smoothly.
We hope to receive the returned unit as soon as possible, and then we will send out the new one right away. We are sure you will like it.
Have a nice day!

Scholar · January 9, 2026, 10:41am

Hi, @BLUETTI_CARE
Looks like my power station has already reached the return facility.

BLUETTI_CARE · January 13, 2026, 3:08am

Hi @Scholar, that’s great.
We’ve already shipped the replacement unit. Please update us here once you receive it. We hope everything goes smoothly!

Aleksskarp1 · January 15, 2026, 7:04am

Hi, @BLUETTI_CARE
I am experiencing an issue with my Bluetti Elite 100 V2.
From time to time, the power station does not respond to the power button.
If the unit is turned on and connected to the grid (GRID), it cannot be turned off using the power button. Sometimes the station shuts down by itself, regardless of whether any loads are connected or not.
Could you please advise:

How can I contact you regarding the issue described above?
Where in Ukraine can this problem be repaired under warranty?