@John_Smith більшість станцій зламалися в Києві?
Нет, даже в селах ломались, на розетке есть отзыв. Абсолютно разные города.
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Виробник писав тут, що в Британії теж є випадки. Навряд чи там РЕБ працював
21го грудня оновив свою станцію elite 100v2. Спочатку якось помітив що не вимикається з програми та з кнопки коли підключено живлення. Потім не включилась при підключені до розетки, довелось включати через кнопку, зарядка пішла. Сьогодні після звичайного робочого дня вимкнув її і більше вона не вмикається. Не реагує на зарядку і не реагує на будь які кнопки та дії. Ось таке оновлення від компанії. Мʼяко кажучі треш.
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Хлопці, це тільки моє припущення. Нехай я буду 100 разів не правий у цьому.
Станція простояла 12 годин підключеною до розетки. Включилась коротким натисканням на кнопку живлення. Зараз заряджається. Спостерігаю.
Після зарядки знов вимкнулась і не вмикається. Несу повертати до comfy
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Молодец. Смысла ждать нет. Учтите, они отправят в сервис , который может на месяц затянуть диагностику. После чего станцию спишут и вам выдадут акт списания, по которому Комфи вернет вам деньги в течении 2 недель. То есть довольно долгий процесс с учетом наших отключений.
Ще може бути так, що лог повідомлень (помилок) за ці 3-4 тижні заповнює повністю пам’ять, яка для цього виділена розробником ПО. В Україні це буде у всіх співпадати, ми живемо запаз по графікам відключення мережи. В інших країнах ця проблема може відтворюватись за багато років.
Hi all, regarding the issue where the Elite 100 V2 or Premium 100 V2 cannot power on after being turned off, thank you all for your concern.
After joint discussions among our technical, testing, and R&D teams, the issue has been confirmed as a BMS hardware failure. This requires hardware replacement. For safety and professional reasons, we do not recommend that users attempt self-repair.
We have also escalated this matter to senior management and have successfully secured a free repair solution for affected users.
We recommend that users encountering this issue first contact their seller to arrange warranty service.
If the seller refuses to provide warranty support, please contact us via private message to obtain the address of an ITP service center that we cooperate with. You may then contact the service center directly for repair. We have a formal agreement with the ITP service centers, and we will cover the repair costs for this type of failure.
In addition, to facilitate the repairs, we have urgently shipped a batch of the required parts to Ukraine. This may take approximately two weeks to arrive. Once the parts are in place, repairs can begin.
Thank you for your patience and understanding.
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Hi @BLUETTI_CARE. Do you have a list or range of serial numbers for power station that could potentially have this issue? Or this problem can occur absolutely with any power station Elite 100 V2 or Premium 100 V2?
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Hello.
At the moment, the official service center is overloaded. Just diagnostics can take several weeks, and in Ukraine there is only one branch located in Kyiv, but many breakdowns of these devices are in other cities, and this is additional costs and time. In our country, the situation in the energy system is currently extremely difficult. There are people who work online and being left without a charging station means being left without work for a month or even more. This is provided that the client has already invested a lot of money in the station itself. Each such failure is a huge minus for your company. Therefore, please take measures to reduce the repair time. In view of the above, it would be advisable to publicly post service documentation for these models, or at least for the BMS module, so that the user could contact an unauthorized workshop in his city that he trusts. At least specify what is the reason for such failures?
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Hi @Sasha_P, we fully understand how you feel.
However, regarding the repair work, our technical department has evaluated the matter and concluded that the repair is highly complex. Therefore, we do not recommend that users or any non-authorized service centers attempt to perform the repair on their own.
As for further details, our R&D department is still conducting in-depth analysis, and no conclusions have been reached yet.
Please rest assured that we have already communicated with the authorized service centers about this issue. They will handle such faults in batches to accelerate the overall repair progress.
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Hi @vlad_n, We do not have any relevant batch information to share at this time. We suggest users to continue using their devices as normal.
There is no need for users who have not encountered any issues to be worried. Please feel free to contact us anytime should you experience any problems.
@BLUETTI_CARE If I had known this information a week ago, I would have returned my station (purchased in Poland through the website bluettipower.eu and had a 30-day return period).
Obviously, I am dissatisfied with having a station that can fail at any time.
I would like to return it and get my money back. How can I do this?
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Вітаю! Уже писав раніше, тепер після встановлення нової прошивки на premium 100 v2 ось що помітив: станція не вимикається при підключені до мережі 220в і якщо вимкнута то не вмикається пока підключена до мережі 220в. Якщо вимкнути з мережі - все вмикається-вимикається. Також якщо вона вимкнута - не заряджається поки не ввімкнеш триманням кнопки. Можливо все таки ще потрібно допрацювати прошивку
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Hi @Scholar, we noticed that you posted the same content on Facebook. Is this the case?
We have already contacted you via Facebook and Messenger, obtained your order information, and prepared two solutions for you to choose from.
We look forward to your reply and will prioritize resolving your issue.
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Hi @Serhij, could you please provide the service ticket number? This will help us avoid duplicate troubleshooting and save time.
Could you also confirm that the device was functioning properly before the firmware update, and that it can be powered on at any time when connected to an AC power source?
We would also like to obtain the SN code of your device. Additionally, we would appreciate it if you could inform us whether the Premium 100 V2 can be activated when using DC input—including solar charging and car charging—in this scenario.
Our technical department has attempted to replicate the issue, but without success. We look forward to your reply.
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Yes, this is the same case. I have already responded in a private message on Facebook.
Hi @Scholar, thank you for your confirmation.
We have provided the RMA label via email, and we will also continue to follow up on this matter until it is fully resolved.
We hope you can receive the new unit soon!
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