Hi, @BLUETTI_CARE
Looks like my power station has already reached the return facility.
Hi @Scholar, that’s great.
We’ve already shipped the replacement unit. Please update us here once you receive it. We hope everything goes smoothly!
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Hi, @BLUETTI_CARE
I am experiencing an issue with my Bluetti Elite 100 V2.
From time to time, the power station does not respond to the power button.
If the unit is turned on and connected to the grid (GRID), it cannot be turned off using the power button. Sometimes the station shuts down by itself, regardless of whether any loads are connected or not.
Could you please advise:
- How can I contact you regarding the issue described above?
- Where in Ukraine can this problem be repaired under warranty?
2 Likes
Hi @Aleksskarp1, we are currently unable to resolve this issue remotely.
Please click on my avatar and contact us via private message.
We will then forward you the address and contact information of our partner distributor in Ukraine, who will arrange the warranty service for you.
@BLUETTI_CARE Hi! Can You approve, that Elite 100 v2 models sold in 2026 have already fixed hardware BMS issue?
If it was purchased directly from bluetti shop.
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Hi @nlogic, thank you for your attention to this issue. Regarding the occasional BMS hardware faults in the Elite 100 V2, we have actively improved the relevant production processes. Newer batches perform better, and such issues were only sporadic in previous batches.
We promise to upgrade to free repair services for all orders distributed through Ukrainian distributors. We will provide warranty support regardless of whether the product was purchased and used in a European store or relocated for use in Ukraine. If needed, don’t hesitate to get in touch with us for the address information of our local authorized service centers.
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Dear BLUETTI_CARE.
I would like to purchase the updated version of Elite 100 v2. In this regard, I have a question: could you please tell me how to distinguish the new revision of Elite 100 v2 from the old one?
Thank you in advance.
Hi @Georgiy, our older batch of Elite 100 V2 units has already sold out. Any restocked units are from the new batch. If you place an order now, you will receive a unit from the new batch.
We hope this information is helpful.
Hello.
I am planning to purchase the Bluetti 100 V2 and would like to clarify a few points before placing an order.
1. What is the difference between the Elite 100 V2 and the Premium 100 V2 versions? Are there any technical differences (battery, BMS, firmware, hardware revisions, etc.), or is it mainly a marketing distinction?
2. Does the Premium version have the same issues that some Elite users have reported (unexpected shutdowns, failure to power on, UPS-related problems)?
3. If I purchase the unit from an official store in the Netherlands, will it be from an updated/fixed batch? Has the reported issue been fully resolved by the manufacturer?
I would appreciate your clarification before proceeding with the purchase.
Hi @rostifaner, thank you for your concern about this issue.
The Elite 100 V2 and Premium 100 V2 are identical in both hardware and software. They only differ slightly in appearance and printing.
These two models are the online version and offline version, sold on different channels. Apart from that, they are basically the same.
The units we are currently selling are all new batches, so there will be no issues.
Of course, you can also test it after purchase. If you encounter any problems, please feel free to contact us anytime.
@rostifaner @BLUETTI_CARE This is the only change according to official manuals (besides appearance).
Hello! how can possible identify a new batch for example if i want to purchase from Ukrainian distributor? Or for now only safe option purchase from EU store ?
Bluetti elite 100 v2
EL100V22537111978212
IoT v8024.11
ARM v2186.16
DSP v2200.14
BMS v1083.08
If I turn it off with the button or through the phone app, it won’t turn on again. Only if I apply power to the DS input.
TL;DR: My Elite 100 V2 went completely dead after a grid voltage surge (E006 — BUS Overvoltage). Neither AC charging nor XT60 DC jumpstart via USB-C PD trigger cable worked. What worked: rapid fast clicking on the power button (not holding) to wake the station, then a full discharge to 0% → charge to 100% cycle to fully reset the BMS. Station self-fixed after being left off for a day. Full details below.
Device: Bluetti Elite 100 V2
Serial Number: EL100V22525004539450
Firmware: ARM v2186.16, DSP v2200.14, BMS v1083.08, IoT v8024.12
Purchased: November 3, 2025
Received: November 18, 2025
What happened
On the morning of February 7, 2026, there was a voltage drop/fluctuation/surge caused by a missile attack on energy infrastructure. My station was connected to the wall at 100% charge. The station had been used as a standby UPS — always plugged into the wall with a constant load connected (laptops, router, etc.).
After the fluctuation, an error appeared on the screen and the AC button started blinking. Unfortunately, I didn’t take a screenshot or photo of the error at this point. I decided to restart the station. I tried holding the power button to turn it off, but it did not respond no matter how long I held it. Then I used the iPhone app to power it off — and it did turn off. After that, the station would not turn on with a regular long press of the power button. Completely dead — no screen, no sound, no fan, no relay click.
What I tried (and what didn’t work)
1. AC charging — did NOT work
Plugged the station into the 230V wall outlet. No reaction at all.
2. XT60 DC jumpstart via USB-C PD trigger cable — did NOT work
I found the advise to use Car lighter to XT60 cable to start the station on this forum. Since I don’t have a car, I bought a USB-C to XT60 adapter cable with PD trigger (PD2.0/PD3.0/QC2.0/FCP/AFC, max 100W, 7.0–20.0V output on XT60). I connected it to a Baseus 65W USB-C charger (supports 5V/9V/12V/15V/20V output) and plugged the XT60 into the station’s DC/solar input. Left it connected for 20+ minutes. No response. Also tried connecting AC at the same time — still nothing.
Note: it’s also possible that the 3.25A available from the USB-C PD charger at 20V was insufficient compared to the higher current a car cigarette lighter port can provide (10–15A at 12V). However, waking a BMS typically requires very little current — the circuit just needs to detect voltage on the input. The more likely reason is that my BMS was in a hard crash state (E006 overvoltage) rather than a typical low-battery deep sleep, which is the scenario where DC jumpstart usually works.
3. Rapid clicking on power button — WORKED!
While trying various button combinations out of desperation, I discovered that fast repeated clicking on the power button (not holding, but rapidly pressing multiple times) powered the station on. First I only saw the percentage numbers on screen for some time, then the full main screen loaded.
After recovering the station
After the station powered on via rapid clicking:
- I upgraded the firmware to the available latest version (versions you see in the header)
- I turned off AC-ECO and DC-ECO modes, which were enabled by default, based on advice from other users on the Bluetti forum
- The station charged and discharged normally, powered devices without any issues
- However, regular long press to power on still did not work — I always had to use the rapid clicking trick
- Turning off with a long press worked normally
I also tested the XT60 PD cable while the station was on and working (disconnected all loads and AC charger, plugged in XT60). There was no charging animation on the screen — only a click sound (probably the DC relay). So the USB-C to XT60 approach did not seem to initiate charging even when the station was on.
Second voltage fluctuation — E006 error
After I recovered the station and updated the firmware I continued to use it as UPS. Another voltage fluctuation occurred on the following days. This time I managed to screenshot the error in the Bluetti iPhone app (screenshot attached below):
E006 — BUS Overvoltage / Hardware BUS Overvoltage
I turned off the station and used rapid clicking trick to power it on and it continued to operate normally. However, I don’t remember how I turned off the station then - through the app or via button. After this case I stopped using the station in UPS mode.
Full discharge/recharge cycle
After using the rapid clicking workaround for almost 2 weeks, I decided to research the issue further and found advice about performing a full discharge to 0% and recharge to 100% to reset the BMS.
I also considered sending the station to the authorized service center in Kyiv, but after reading comments on the Rozetka store and on this Bluetti forum, I found out that the service center is overloaded with stations experiencing the same problem. So I decided to try fixing it myself first. If the discharge/recharge cycle hadn’t worked, I would have just continued using the fast clicking trick — at least the station was functional that way.
I was afraid the station wouldn’t turn on again after reaching 0%. So I monitored the last few percent carefully and IMMEDIATELY CONNECTED THE AC CHARGER WHEN IT HIT 0% — I did not allow the station to shut off. It started charging from 0% to 100% on AC without issues.
After charging to 100%, I turned the station off. Tried the regular long press power on — still didn’t work. Used rapid clicking again — it worked. Powered it off and left it for a day.
The fix (or self-fix?)
The next morning (today, February 20, 2026), I noticed the station had turned on automatically with AC mode already active. I turned it off with a long press and decided to try the regular long press power on one more time — and it worked! The station now powers on normally with a regular long press, turns off normally, and also auto-wakes on AC connection (which was also broken before).
It seems like the full discharge/recharge cycle combined with leaving the station off for a period of time allowed the BMS to fully recalibrate and return to normal operation.
Summary and advice for others with the same issue
-
Try rapid clicking on the power button — not holding, but fast repeated pressing. This was the only thing that woke my station when it was completely unresponsive.
-
USB-C to XT60 PD trigger cable is a good alternative to a car for the DC jumpstart method, but it did not work in my case (possibly because my station had 100% charge and the issue was firmware/BMS crash, not low battery).
-
Full discharge to 0% then full charge to 100% may help reset the BMS. Be careful not to let the station shut itself off at 0% — plug in AC immediately when it reaches 0%.
-
Avoid turning off via the app after a voltage event — I am not sure about this but this is what caused my station to enter the unrecoverable state, so I mention this just in case.
Also I am planning to buy a voltage relay (реле напруги) to install between the wall outlet and the station to protect it from future voltage fluctuations. I would recommend other users in Ukraine to do the same.
Dear BLUETTI_CARE,
I placed my order on February 2nd. May I kindly ask whether my unit is from the newer production batch with the improved BMS manufacturing process?
If possible, could you please verify this using my serial number?
I am quite concerned about the reported BMS issue and would really appreciate your confirmation.
Serial number: EL10OV22548110862590
Thank you very much for your assistance.
Best regards,
@BLUETTI_CARE
Hello.
I am planning to purchase the Bluetti 100 V2 and would like to clarify a few points before placing an order.
- What is the difference between the Elite 100 V2 and the Premium 100 V2 versions? Are there any technical differences (battery, BMS, firmware, hardware revisions, etc.), or is it mainly a marketing distinction?
- Does the Premium version have the same issues that some Elite users have reported (unexpected shutdowns, failure to power on, UPS-related problems)?
- If I purchase the unit from an official store in the Netherlands, will it be from an updated/fixed batch? Has the reported issue been fully resolved by the manufacturer?
I would appreciate your clarification before proceeding with the purchase.
@BLUETTI_CARE
Добрый день , подскажите пожалуйста у меня такая же проблема как и большинства Elite 100 V2
перестала включаться после того как пришел домой , покупал ее в Украине в ноябре , обращался с данной проблемой в сервисный центр в Киеве , сказали ожидать 2 месяца так как большая загрузка , плюс у меня нет гарантийного талона , только чек об оплате , но я завижу от этой зарядной станции так как моя работа удаленная , и со светом большая проблема в нашей стране , прошу дать какое ни будь решение , либо где можно найти данную запчасть , так как когда обращался в сервисный центр и просил продать мне запчасть они отказали и сказали ждать очередь на обслуживание !
помогите
Hi @VSM, thank you for the update and additional information.
Indeed, the performance of these two models is basically the same. The only difference is that the Premium 100 V2 has a 100W higher maximum DC output.
Hi @Lagros, we have rolled out the IoT v8024.12 firmware in batches. Could you please update it first and test? We hope this helps.
If the issue persists, could you record a video, upload it to a cloud drive such as Google Drive, and share the link with us?
We will try our best to resolve the problem remotely. If it still doesn’t work, we will arrange a repair service.
Hi @vdemeshko, the units we supply to our Ukrainian distributors are exactly the same as the stock in our EU store.
We do not keep records of which warehouses specific batches are sent to.
We recommend you contact your local distributor directly and request send a newly arrived unit, which should help.