At the moment, the official service center is overloaded. Just diagnostics can take several weeks, and in Ukraine there is only one branch located in Kyiv, but many breakdowns of these devices are in other cities, and this is additional costs and time. In our country, the situation in the energy system is currently extremely difficult. There are people who work online and being left without a charging station means being left without work for a month or even more. This is provided that the client has already invested a lot of money in the station itself. Each such failure is a huge minus for your company. Therefore, please take measures to reduce the repair time. In view of the above, it would be advisable to publicly post service documentation for these models, or at least for the BMS module, so that the user could contact an unauthorized workshop in his city that he trusts. At least specify what is the reason for such failures?
Hi @Sasha_P, we fully understand how you feel.
However, regarding the repair work, our technical department has evaluated the matter and concluded that the repair is highly complex. Therefore, we do not recommend that users or any non-authorized service centers attempt to perform the repair on their own.
As for further details, our R&D department is still conducting in-depth analysis, and no conclusions have been reached yet.
Please rest assured that we have already communicated with the authorized service centers about this issue. They will handle such faults in batches to accelerate the overall repair progress.
Hi @vlad_n, We do not have any relevant batch information to share at this time. We suggest users to continue using their devices as normal.
There is no need for users who have not encountered any issues to be worried. Please feel free to contact us anytime should you experience any problems.
@BLUETTI_CARE If I had known this information a week ago, I would have returned my station (purchased in Poland through the website bluettipower.eu and had a 30-day return period).
Obviously, I am dissatisfied with having a station that can fail at any time.
I would like to return it and get my money back. How can I do this?
Вітаю! Уже писав раніше, тепер після встановлення нової прошивки на premium 100 v2 ось що помітив: станція не вимикається при підключені до мережі 220в і якщо вимкнута то не вмикається пока підключена до мережі 220в. Якщо вимкнути з мережі - все вмикається-вимикається. Також якщо вона вимкнута - не заряджається поки не ввімкнеш триманням кнопки. Можливо все таки ще потрібно допрацювати прошивку
Hi @Scholar, we noticed that you posted the same content on Facebook. Is this the case?
We have already contacted you via Facebook and Messenger, obtained your order information, and prepared two solutions for you to choose from.
We look forward to your reply and will prioritize resolving your issue.
Hi @Serhij, could you please provide the service ticket number? This will help us avoid duplicate troubleshooting and save time.
Could you also confirm that the device was functioning properly before the firmware update, and that it can be powered on at any time when connected to an AC power source?
We would also like to obtain the SN code of your device. Additionally, we would appreciate it if you could inform us whether the Premium 100 V2 can be activated when using DC input—including solar charging and car charging—in this scenario.
Our technical department has attempted to replicate the issue, but without success. We look forward to your reply.
Hi @Scholar, thank you for your confirmation.
We have provided the RMA label via email, and we will also continue to follow up on this matter until it is fully resolved.
We hope you can receive the new unit soon!
Hi @Scholar, thank you for your update.
It seems that everything is progressing very smoothly.
We hope to receive the returned unit as soon as possible, and then we will send out the new one right away. We are sure you will like it.
Have a nice day!
Hi, @BLUETTI_CARE
I am experiencing an issue with my Bluetti Elite 100 V2.
From time to time, the power station does not respond to the power button.
If the unit is turned on and connected to the grid (GRID), it cannot be turned off using the power button. Sometimes the station shuts down by itself, regardless of whether any loads are connected or not.
Could you please advise:
How can I contact you regarding the issue described above?
Where in Ukraine can this problem be repaired under warranty?
Hi @Aleksskarp1, we are currently unable to resolve this issue remotely.
Please click on my avatar and contact us via private message.
We will then forward you the address and contact information of our partner distributor in Ukraine, who will arrange the warranty service for you.
@BLUETTI_CARE Hi! Can You approve, that Elite 100 v2 models sold in 2026 have already fixed hardware BMS issue?
If it was purchased directly from bluetti shop.
Hi @nlogic, thank you for your attention to this issue. Regarding the occasional BMS hardware faults in the Elite 100 V2, we have actively improved the relevant production processes. Newer batches perform better, and such issues were only sporadic in previous batches.
We promise to upgrade to free repair services for all orders distributed through Ukrainian distributors. We will provide warranty support regardless of whether the product was purchased and used in a European store or relocated for use in Ukraine. If needed, don’t hesitate to get in touch with us for the address information of our local authorized service centers.
Dear BLUETTI_CARE.
I would like to purchase the updated version of Elite 100 v2. In this regard, I have a question: could you please tell me how to distinguish the new revision of Elite 100 v2 from the old one?
Thank you in advance.
Hi @Georgiy, our older batch of Elite 100 V2 units has already sold out. Any restocked units are from the new batch. If you place an order now, you will receive a unit from the new batch.
We hope this information is helpful.
Hello.
I am planning to purchase the Bluetti 100 V2 and would like to clarify a few points before placing an order.
1. What is the difference between the Elite 100 V2 and the Premium 100 V2 versions? Are there any technical differences (battery, BMS, firmware, hardware revisions, etc.), or is it mainly a marketing distinction?
2. Does the Premium version have the same issues that some Elite users have reported (unexpected shutdowns, failure to power on, UPS-related problems)?
3. If I purchase the unit from an official store in the Netherlands, will it be from an updated/fixed batch? Has the reported issue been fully resolved by the manufacturer?
I would appreciate your clarification before proceeding with the purchase.
