EB3A Shuts off at 75% and wont turn back on

Product Discussion BLUETTI Elite & EB Series
124

Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

125

I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

126

Ok i think you got mixed up with someone else. I used my eb3a and ran it down to 0%.It the displayed 100% charged but i didn’t charge it.When i tried to charge it will not charge.I read other post where you said that upgrade did not fix the problem.Will this upgrade work?

127

I apologize for the mix-up! Thank you for your message. Let’s go through a few steps to troubleshoot your issue:

  1. Please check the firmware version in the app to ensure it’s the latest.
  2. Look for any error messages on the screen, such as “Temp.” If you see a temp error, please stop charging, disconnect any loads, and place the machine in a cool area for three hours before trying to charge it again. If it’s winter, keep it in a warm place for three hours before charging.
  3. Check if the Circuit Protector on the right side of the AC input is popped out; if so, press it back in and try charging again.
  4. See if there are any fault codes. You can check this by turning on the machine and holding down both the AC ON and LED ON buttons.
  5. If the UPS is flashing, please refer to the next section about “UPS flashing during AC charging.”
  6. Lastly, confirm if the DSP version is the latest. If it’s not, you can provide the serial number (SN) and firmware information to push the DSP firmware. You can find the SN in the app’s settings page and the firmware information in the “firmware upgrade” page.

I hope these steps help resolve the issue! Let me know if you need further assistance.

128

I am still in need of the new firmware.

129

Hello, I have registered the new firmware upgrade for you, please check it.