EB3A Shuts off at 75% and wont turn back on

Product Discussion BLUETTI Elite & EB Series
83

Hi @BLUETTI_CARE ,

Yes, the EB3A automatically shuts down at 47% battery and can’t be powered on again until connected to a grid power source.

  • No error codes on the app or the screen.
  • only charging a cellphone with AC power.
  • The device only turns on when connected to a grid power source. After that it works until 47% , then it turns off again.

Thanks for your support.

84

Hi @BLUETTI_CARE ,

Here’s an update on the device testing:

I fully charged the device to 100% and then waited two hours before disconnecting it. I noticed something unusual during charging: after reaching 99%, it took over an hour to reach the final 100%, even though the power input remained above 100W.

Following this, I connected my laptop to the device and allowed it to run until the battery was completely depleted and shut down at 0%. After letting it rest for a couple of hours, I plugged the device back into the power grid. It then turned on and indicated a 47% charge.

Thanks.
Paul

85

Hi Paul, Thank you for providing the detailed information. We believe the new firmware will be helpful.

Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

We suggest that you try recalibrating after upgrading the firmware. Hopefully, this will solve the problem.

86

Hello @BLUETTI_CARE ,

I seem to be having the same exact problem that Pcevalloswu is having above as well, where my EB3A will often fully shut down (non-responsive panel or buttons on unit) around 50% and cannot be powered back on until it is plugged back into AC power. I performed the same testing and saw the same symptom of my EB3A taking above an hour to go from the final 99% to 100% as well. Could you push this firmware update to my unit?
Here’s my EB3A’s info:
EB3A2317000504897
ARM v2062.03
DSP v2056.12

Thank you!

87

@BLUETTI_CARE
Hi, same problem happening to me when my EB3A reaches 50%. I’ve only had the unit for just over a month.

My info is
EB3A2507001643047
IOT : v9046.01
ARM : v2197.02
DSP : v2196.01

Thanks,
Toby

88

Hi @Brub3, Have you confirmed that the ECO mode is turned off? Did recalibrating the EB3A work?

We aren’t entirely sure if this issue can be resolved by upgrading the firmware, but we’ve already submitted your request to the technical team. If feasible, they will push the update within 2 working days. Please retest the device after the upgrade.

89

Hi @_kenavo, We have also applied for a firmware upgrade for you, and the technical team will complete it within 2 working days. Please upgrade and test the device at that time. We hope this helps.

90

Hi BLUETTI, I have the exact same issue with one of our EB3A’s. It stops providing power at 70%.

Could you send a firmware upgrade my way?
EB3A2237002587829
ARM v206.02
DSP v2056.10

91

@BLUETTI_CARE
I’m also having a similar issue.

EB3A dies at 70 something %. Then recharge via solar back to ~100 but outputs won’t turn on. App won’t allow to power off as states need to disconnect PV then wait 10s. If I disconnect solar the unit goes black.

Tried charging via 120 and same issue unresponsive.

EB3A2228003771042
5711
5610

92

Hi @Ridonkulous, It seems that your EB3A has multiple issues, including charging problems and an inability to discharge. Could you confirm whether it still can’t discharge when connected to a power source?

We don’t believe that upgrading the firmware can fix all these issues. It is recommended that you directly contact customer service to arrange for a return and repair.

If you have any questions about how to reach the appropriate customer service team or concerns about the service process, please send us a private message with your order information so that we can arrange priority service for you.

93

Hi @tsullivan50, Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it. We suggest you recalibrate it after upgrading.
Please let us know if it works.

By the way, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.

94

Today after charging on dc back to 100% ac outputs are working.

No idea what’s up with this thing.

95

Hi @Ridonkulous, Thank you for the update. We’re glad to hear that the EB3A is now back to normal.
It seems that excessive internal battery cell discharge might have caused the inability to charge and discharge via AC, and DC charging helped restore its functionality.
We will file your case for reference, which can assist us in helping other customers who encounter similar issues.
Thank you for sharing—your experience is extremely valuable!

96

Hi @BLUETTI_CARE. My EB3A is doing the same thing. It shuts down at 48-49% charge level. It won’t turn back on unless the AC charge cable is reconnected. Can you push a firmware update if that is what is required?
Thank You
John
EB3A2338005816042
ARM v2057.11
DSP v2056.14

97

Hi @Johnny66, Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

98

Hi @BLUETTI_CARE. I have a similar issue, my EB3A cuts out at around 10% showing on the display. I have tried resetting with charge/discharge but the problem remains. As per John above could you push a upgrade if required.
Thank you in advance,
Drew.

EB3A2311012173359
ARM v2063.03
DSP v2052.11

99

Adding myself to the list with the same EB3A issue. Cuts out at 44% and I have tried charge/discharge suggestion but no joy. Please add me to the ‘push upgrade list’ as it seems that might be helpful.

P.S I also have an email into Bluetti Support on the same subject, #307538

Thanks,
Jay
EB3A2329000834073
ARM v2062.03
DSP v2056.13

100

Hi @Drewman, Thank you for letting us know.
Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

101

Hi @jecars, Thank you for letting us know.
Yes, we have received your email.
Now I have applied to upgrade your system to our IT department. They will push the latest version of firmware to your unit in 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

102

I have the same EB3A issue. shuts off at 15 % and when plugged in it shows 41% and i think updating it might fix the issue.

Thanks,
Bary
EB3A2222008880805
ARM v2057.11
DSP v2056.10