Eb3a shuts off after unplugging

@BLUETTI_CARE

so the problem seems to be , that it just dont want to calibrate correctly anymore.

maybe it should be you’re work to figure it out ?
I would appreciate a replacement to save me time pls.

no offence !

On the other hand , i asked you specific : did you changed anything mppt-wise on the dc8 input port @ the 2052,10 firmware ?
you decided to say nothing. so my conclusion now is a broken / faulty / defect panel . What else !?

You now want a video . Hope next Weekend will be good for that .

the time that this is just wasting…

@bluetti_chromenbgmailcom Sorry for my late reply.

  1. May I know the ARMA version of your EB3A? Did you update to 206205 to test?
  2. When you do the full cycle of charge and discharge, please ignore the SOC. Please completely drain the battery until it automatically shuts down, and then charge it with AC until it is fully charged and automatically shuts down.

isnt 206310 newer ?

did this 2 or 3 times .
after the shutdown i cant turn it on again.

if i try to load it with ac it says :100% and nothing happens until it reaches 99% .

than it takes the time to recharge from 99-100% than it would usualy take from 0 to 100 . (AC & DC off)

last time around 5% → shut down .
much better than 48%! but…

yea , thats the state

@bluetti_chromenbgmailcom ARM 206205 is for the US version. Our R&D department is already testing new firmware for the European version to solve the problem. If the firmware is developed, you can provide the SN and we will push the firmware to you separately for testing. Could you please wait a few days?

of course !
im waiting for it.

@bluetti_chromenbgmailcom Thanks for your patience. If I get any update, I will inform you.

Having the same problem… AC button will turn on but DC says short after a few seconds of turning on.

I have AC turned on with my phone plugged in the try and get it to drop to 99% but nothing so far.

@bluetti_chromenbgmailcom Today we received the new firmware. Please provide me with the current ARM version. Thank you.

@pspdude Please provide me with the SN and the DSP, ARM firmware version. Thank you.

Ok.

Now my tests are done .

The first try ended up @7% . Startpoint 7% -100
2nd try ended up @3% . Startpoint 99%-100
the first time the red “low bat” icon is showing up again since ages

So it definitly has not fixed that , but it seems slightly better

@bluetti_chromenbgmailcom Thanks for your update.

good day. i ran my bluetti to 0% and now it wont charge, i have tried to charge it via DC and the car charger to no avail.
EB3A2246002043148 ARM V2063,02 AND DSP V2052,10. Please help

Similar issue here.
I bought this device about five months ago, and it worked nicely until I was on my first long road trip. Now, when I charge with a 14V DC, nothing happens. When I set it with ac, it turns on. The battery level is at 100%, and in a few seconds, it shut down and didn’t turn on until I plugged in the AC again. It happens with nothing connected. I’m trying to call their tech support, but nobody answers.

I’m just a rookie here but have you tried discharging at or below 99% before attempting to charge?

@BlouBul If DC charging did not activate the EB3A, it needs to be returned for repair.

@VCV_Expedition If you unplug the charging cable, and you can’t turn it on anyway, you can try to turn on the AC and DC keys of the EB3A while the charging cable is plugged in. After 30 minutes to 1 hour, when the SOC drops to 99%, then unplug the charging cable to see if it can be turned on.

It’s 100% charged already, but it still shutoff after a few seconds, even without anything plugged.

1 Like

@VCV_Expedition If the AC plugged, did the EB3A shut off?

I had the same problem!
Bluetti worked only in UPS mode. As soon as I unplugged the charging cord, it turned off, and the bluetti itself wouldn’t charge.

My problem went away after I updated the drivers (Firmware) in the app. I tried to go into the app before but because I wasn’t registered I couldn’t update them. Now everything works perfectly!

I have the same issue.

I just got the EB3A today and noticed that it turns off every time I unplug the AC charging cable. I tried pressing any of the power buttons but it just wont turn on. I have also tried charging it to 100% and unplugging it once SOC drops to 99% but it’s still doing the same.

Help me @BLUETTI_CARE

SN: EB3A2435008132054
IoT: v9046.01
ARM: v2118.09
DSP: v2117.08