Greetings!
Can I have fw update also? same problem
arm 2063.03
dsp 2052.11
sn EB3A2240001228073
Hi @tennobi, we would like to help you.
We have consulted our technical team about this issue, and they confirmed that your firmware is already the latest version, so it cannot be fixed via a firmware update.
We recommend that you contact the seller or customer service directly to arrange warranty service.
If you have any questions about how to reach the appropriate customer service team or concerns about the service process, please send us a private message with your order information so that we can arrange priority service for you.