EB3A shows overload when not overloaded

BLUETTI_CARE · November 14, 2024, 10:24am

Hi @Hatrickn, Our IT department will push the latest version of firmware to your machine in 24 hours. Please upgrade it tomorrow.
Please do not load any device when upgrading it.
Please let us know if it works.

rgb · November 14, 2024, 12:27pm

It’s been a week and looking good so far
Before, it would get the error and stop working anywhere from 3 or 4 times a day to every day or two. Since doing the update, it has stayed online with no issues (knock on wood).
Thanks!

BLUETTI_CARE · November 15, 2024, 8:36am

Hi @rgb, Thank you for letting us know.
I am glad to hear that. :)
Please feel free to contact us if you need more help.

NM_Ben · December 2, 2024, 11:03pm

Hello @BLUETTI_CARE - I have the same issue, overload during UPS passthrough with minimal load (48w) or when plugged into AC with no load attached.
Could you please push the update to EB3A2326000725048
ARM V2062.03
DSP V2056.13

Thanks!

BLUETTI_CARE · December 4, 2024, 8:01am

Hi @NM_Ben, Now I have applied to upgrade your firmware.
Our IT department will push the latest version of firmware to your unit in 24 hours.
Please upgrade the DSP tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.

mlamla · December 25, 2024, 1:06pm

Hi could you please initiate the firmware update again. I checked but there was no firmware available for my device.

BLUETTI_CARE · December 26, 2024, 6:51am

Hi @mlamla, I apologize for the inconvenience. After consulting the engineers again, they informed me that your firmware is already up to date, so a new firmware update cannot be pushed. We recommend contacting customer service to arrange for repairs.

mlamla · December 26, 2024, 9:40am

thanks for the prompt reply. This is, however, super disappointing. This unit is out of warranty. As said, it was unpacked, charged and then stored away to be used as a back-up, it ultimate purpose. Which it failed recently.

BLUETTI_CARE · December 27, 2024, 9:51am

Hi @mlamla, I am sorry for the inconvenience.
We’d like to know how long this EB3A has been stored. Regular use is the best way to maintain the battery—at a minimum, it should be charged once every three months.

Since this unit is out of warranty, would you be open to paid repair services? If so, please send us a message with your order number and other relevant details so we can arrange further assistance.