As much as I hate to air dirty laundry in public ,Bluetti deserves it.
Now on to the issue at hand, brand new EB3A updated and that went great on the firmware side.
Testing the features and yes, I know to turn the 12V on for the wireless charger to work.
The wireless charging doesn’t work on two different devices.
I tried calling and the voicemail is full and not accepting messages, emailed and no response.
Some might say, wireless charging doesn’t work no biggie. I paid for a fully functioning unit and that’s what I want. The lack of customer service after the sale is unacceptable no matter how you look at it. I will give one week for somebody from Bluetti to reach out, after that my credit card company will be getting involved and a chargeback initiated.
I’m not mad it doesn’t work. I work in manufacturing and am not perfect either, just the nature of the business. But the lack of customer service speaks volumes.
Hi @coolvdub , sorry for inconvenience.
Your EB3A is not working properly with the wireless charging feature, all other features are fine, is that right? If so, we would appreciate it if you could send us a video via wetransfer to see the problem more visually.
Thanks again for your understanding and cooperation.
Couple of things to try: Did you turn on the “DC” button to turn on the wireless phone charge pad? Does your phone have a protective case installed? (Some cases inhibit the wireless charging and need to be removed) Try moving the phone in different positions on the pad. Lastly does your phone have wireless charging capability? (Had to ask…my phone for example does not)
@Justacafe if you haven’t done so already, download the Bluetti app on your phone. It connects via Bluetooth. Once you do, go to the gear icon at the top right, and from that screen you’ll see Firmware Upgrades. The latest versions are Arm v2057.11 and Dsp is v2056.10.
When upgrading, keep the phone close to the EB3A and don’t interrupt the process or let the phone go to sleep, answer a text or a call, just keep the phone close. Once you do the Arm update the unit will reboot, then you can do the Dsp version. It should only take about a minute to do the upgrades. Don’t have anything plugged into the AC ports and some have suggested to not have the power cord plugged in either. Good luck to you.
@Jayling - Thanks for the reply. I’ve had the app since I got the EB3A. When I click on the gear icon (settings) and click on Firmware Upgrades, the app just hangs and hangs and doesn’t do anything no matter how long I leave it. Not only that, it doesn’t show me the current firmware version…anywhere! In addition, I’ve tried to change the ECO mode from 4 hours to 1 hour and it will not change. I don’t get it. I’ve contacted Bluetti about this, but their customer service sucks!
@Justacafe - If your EB3A is working fine without the use of the app, I wonder if there’s something wrong with the app itself. Maybe delete it and download it again to see if that helps and make sure Bluetooth is set to On in your phone. Good luck!
I’m finally back, to answer some questions, no case on phone and it does wireless charging with a add on pad and a wireless charger I had to buy to prove my one plus buds pro would charge wirelessly and 12v was turned on. Hopefully Bluetti can tell me where and how to send the video I made directly to them. Please Bluetti, I don’t want to add another app on my device, so I would rather send directly to you.
Also completely discharged my unit and recharged hoping it would reset something, it did not.