I do not have a smart vehicle. Or hybrid. I do not have the arm update. Where or how can i either send this item back for a refund or even pay me the cost to have a hill switch installed by a reputable shop. This thing killed my car battery when i was home for 2 days this past weekend. I need the update or something else. This thing is not shutting down and its wild af.
Hi @Jleep2017, regarding this issue, we have pushed the new firmware to all users in batches.
Could you please confirm again that you have correctly registered and bound Charger 1 to your Bluetti app?
Please ensure you’re connected via Bluetooth, then update to the latest ARM version—this should resolve the problem.
If you wish to return the product, please click on my profile picture and contact us via private message.
Please provide your order information and email address so we can arrange further service for you.
@BLUETTI_CARE I sent you guys an email about my charger one not shutting off. Could you please reply to it? SN 12503005733463
Hi @Rafael1, After checking our records, we can confirm that we have already responded to your email.
Please rest assured that we will continue to follow up on this matter closely.