@BLUETTI_CARE i performed the update this morning. The green light still stays on, blinking slowly with nothing plugged into it. It also still defaults to charging unless I toggle it off after shutting my van off.
Hi @mjday07, Could you please let us know the exact voltage of your car battery? We would like to further confirm this issue.
If the voltage is very low and the unit still cannot shut down, unfortunately, there might not be a better solution at the moment, and you may need to manually turn off the circuit breaker.
Hi @bluetti_harleyrydergmailcom, Could you please tell us the exact voltage of your car battery? We would like to confirm this issue further.
If the voltage is very low and the unit still cannot shut down, unfortunately, there might not be a better solution at the moment, and you may need to manually turn off the circuit breaker.
Hi @darrenduds20, Could you please let us know the exact voltage of your car battery? We would like to further confirm this issue.
If the voltage is very low and the unit still cannot shut down, unfortunately, there might not be a better solution at the moment, and you may need to manually turn off the circuit breaker.
@BLUETTI_CARE the voltage varies. But right now its sat at 12.3v. If there isnt a fix unfortunately i will have to organise a return
Hi @darrenduds20, I am sorry for the inconvenience.
If you have any questions about how to reach the appropriate customer service team or concerns about the service process, please send us a private message with your order information so that we can arrange priority service for you.
Ill email uk customer service. I just can’t understand why you would design a unit that flattens the cars battery and doesn’t automaticallyturn off, every other dc to dc charger ive ever had will auto shutoff. Is it set to ever shut off ? @BLUETTI_CARE
@BLUETTI_CARE when the car is off it’s around 12.3. On it’s around 13.4 with the charger “off” even though it’s still showing 0.4v. What did the firmware you pushed even do because nothing changed on my end?
Hi @darrenduds20, currently, we don’t have any better solutions. We can’t set it as ever shut off, so manual operation is the only option at this time.
I appreciate your kind understanding and patience.
Hi @mjday07, Even when the power is disconnected, electrolytic capacitors may still have a small residual current due to the presence of the electrolyte, preventing the voltage from dropping to zero. This is why the voltage still shows 0.4V.
The firmware we pushed optimized the issue of repeated charging after shutdown. However, it seems that this hasn’t significantly helped your Charger 1. We don’t have any better solutions. We can’t set it as ever shut off, so manual operation is the only option at this time.
I appreciate your kind understanding and patience.