Cannot turn on AC and DC on Display

BLUETTI_CARE · January 14, 2026, 10:41am

Hi @Alsevilla, I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

Alsevilla · January 19, 2026, 1:38am

Thank you so much, received ARM update and it worked.

BLUETTI_CARE · January 22, 2026, 11:54am

Hi @Alsevilla, that is great, thank you for letting us know!

Melf · January 26, 2026, 2:04am

Hi @BLUETTI_CARE I am having the same problem. I press the AC or DC buttons, but that action does not turn on the ac or the dc outlets. Can you please send me the update? Here is a screenshot of my device info:

BLUETTI_CARE · January 30, 2026, 7:41am

Hi @Melf, thank you for contacting us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

Palyanytsya · March 6, 2026, 1:27am

Dear BLUETTI team, my device also have such problem, could you push firmware update to this SN