Cannot turn on AC and DC on Display

Product Discussion BLUETTI Apex & AC Series
83

Hi @Alsevilla, I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

1 Like
84

Thank you so much, received ARM update and it worked.

1 Like
85

Hi @Alsevilla, that is great, thank you for letting us know!

86

Hi @BLUETTI_CARE I am having the same problem. I press the AC or DC buttons, but that action does not turn on the ac or the dc outlets. Can you please send me the update? Here is a screenshot of my device info:

IMG_2021
IMG_20213024×4032 2.22 MB

87

Hi @Melf, thank you for contacting us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

89

Dear BLUETTI team, my device also have such problem, could you push firmware update to this SN

IMG_9508
IMG_95084032×3024 2.08 MB

90

Hi,
Same situation here for one week. Could you solve this issue?

Bluetti
Bluetti893×540 102 KB

Thank you and kind regards from Switzerland ;-)

91

@BLUETTI Hi, I didn’t receive an answer to my previous request. Could you make my Bluetti device working well again?
Thanks a lot.

92

I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.