Hi @ThomasB, Thank you for getting back to us so quickly.
We have requested to push the latest firmware for you.
Our IT department will push the firmware to your unit in 1 working day.
Please upgrade the firmware next Monday. Please do not load any device when upgrading it.
Please let us know if it does help.
Have a nice day!
Hello,
i have no update, or the latest firmware. Do you sent it ?
Best regards
Thomas
Hi @ThomasB, I am sorry for the inconvenience.
We have consulted our technical engineers regarding this matter. They confirmed that the new firmware cannot resolve this issue and therefore did not release an update. The recommended solution is to proceed with a warranty return.
Please contact our after-sales service team, and they will guide you through the repair process. If you have any questions about how to reach the appropriate customer service team or concerns about the service process, please send us a private message with your order information so that we can arrange priority service for you.