Bluetooth Not Pairing

The only way my EB3A will connect via the app is through “Direct Access”. Any idea why my phone won’t pair with the EB3A? Please advise.

Thanks.

Hi @Justacafe , Bluetooth is automatically turned on when the EB3A is powered on, no special settings are required.
Can you operate the EB3A normally on the app? If you can, then there is no problem. :blush:

Hello @Justacafe,

These devices use Bluetooth low energy (BLE) and as such no pairing is required.

Just open the app and go.

If you’re trying to pair your EB3A via your phone’s native Bluetooth pairing option this won’t work. You must connect to it using the Bluetti app.

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I just got an EB3a, initially the app connected on my phone via Blootooth (Once) after that it does not want to connect with the EB3a.

I can see the EB3a in the list of BT devices, but the app just says “No cloud service, please connect via bluetooth”

UPDATE - you click the BT symbol to the right of your device not the device and it connects.