AC500 WIFI disconnects then will not auto reconnect

Product Discussion BLUETTI AC Series
1

HI
The AC500 will connect to Wi-Fi, however it only stays connected for a short period (Usually less than an hour) then it disconnects and it does not reconnect unless I manually select ‘OFF’ then ‘ON’ again in WIFI settings.
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Disconnection steps
Disconnection steps572×1497 163 KB

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I have a good Wi-Fi signal where the AC500 is located so it does not have a problem initially connecting. The issue is staying connected and it never reconnects once it disconnects itself. The AC500 is in the exact same place in my house as the former AC300 which never presented this problem.
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Here is a short Video clip I have uploaded to YouTube so you can see the issue.
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Here are my network settings

Screenshot_20230606-175109
Screenshot_20230606-1751091080×2340 206 KB

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Your help here is as always very much appreciated
Dean

2

@Deano Thanks for your video. May I know the IOT version of AC500?

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Hi - Thankyou very much for getting back to me on this.
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IOT Attached
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Screenshot_20230612-122700
Screenshot_20230612-1227001080×2340 102 KB

Dean

4

@Deano The background has pushed the new IOT firmware to AC500. After upgrading the IOT firmware, please reconfigure the network and turn off the WiFi, then turn it on.

6

Hi I have updated the IOT firmware as instructed and rebooted / reconnected

20230614_152623-COLLAGE
20230614_152623-COLLAGE3195×2400 200 KB

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So far today = V.Good :slightly_smiling_face:

I’ll post back here with any updates as I continue to monitor the ongoing connection
Dean

1 Like
7

@Deano Thanks for your update.