I found my AC300 display was on when walking into the room, which was odd because I live alone and have it set to shut off after 1 minute. The display was completely messed up, rotated 90 degrees clockwise and dimmed.
After rebooting it was in the same state. I then connected with BT and ran some firmware updates. After rebooting the display resumed normal orientation. However, the AC/DC on/off buttons refuse to work. I can click them, then click on or off, but nothing happens. Only way I can turn on or off the AC or DC functions now is through BT on my phone!
There are no errors being displayed, nor in alert history. All firmware is current. Rebooting not helping.
Video of the buttons not working: Bluetti AC300 control panel malfunctioning - YouTube
Hi @Hmmm , We are very sorry for the inconvenience caused to you.
Based on this issue, we recommend that you contact support via email@example.com as soon as possible and return the product to the repair station for repairing. Thank you very much for your cooperation.
@Hmmm , I am new to the AC300. you said you did a firmware update. How do you do that? I am in need of a firmware update and don’t know how?
Thanks for the response. I emailed sales on the day I posted this thread. No response yet. Just tried support.
You need to connect to the unit with BT then click the gear icon in the upper right corner. Then click firmware. It will show if there are any updates available, but if not, just displays version numbers.
when I click on the gear, I get… WiFi settings, Sjhare Device, Working mode, Mode select, screen timem and About Device… but no Firmware… interesting.
Found the problem. I was connecting with WiFi, when I connect with blue tooth, the firmware connection was there. Thanks for your help. Firmware updated.
Hi @BLUETTI I haven’t received any response whatsoever from multiple emails sent to sales, support, and the email address you posted. Any suggestions at to what I can do to start an RMA process or at least some troubleshooting assistance?
I provided my order number and a link to this thread on all emails… I’m getting rather concerned at this point. I own several Bluetti products, the display has always been a weak link, but never had one fail this quickly. Only been using since April!
Hi @Hmmm , Can you please tell us your email address and we will ask support to verify for you if they missed your email. Thanks for your kind cooperations.
Thanks for the reply! Support got back to me today requesting the serial number for RMA.