Hi @BLUETTI_CARE, can you provide me a email to contact about it?
Thanks
Hi @cofb041, we are not sure which region you are located in. If you are in the US, you may contact the following email address.
service@bluettipower.com
If not, there is no need to worry—please reply to our email with your region and order information, and our US customer service team will forward it to the department in charge of this matter.
Tengo el mismo problea con error e078, donde las pantallas me muestran vacios, pueden regalarme firmware para eliminar este error?
Hi @BLUETTI_CARE , as of March 4, 2026, I have tried to contact the email address provided (service@bluettipower.com), but I have not received any response to resolve the issue with my Bluetti AC2A unit showing error E074. Do you think you could help me with this case?
Thanks
Hi @cofb041, could you please provide your service ticket number? This will help us investigate the issue.
If you don’t know your service ticket number, please click on my profile, send us a private message, and provide your email address. We will then look up your message.
Hi @cofb041, thank you for letting us know.
We found that you placed your order on AliExpress, is that correct?
We have provided the details to the seller and urged them to prioritize your issue.
Hope this helps.
Hi @BLUETTI_CARE, it’s correct, I bought the unit on AliExpress.
I don’t have any contact for support with the seller.
Could you please help me with this case?
Thanks
Hi @cofb041, please rest assured that AliExpress has its own after-sales service. We have forwarded your email to them and let them followed up on your case.
If needed, please note that their email address is:
ae-service@poweroak.com
Hi @BLUETTI_CARE i dont know if it counts here but i have an ac2p it it shows this error idk what to do tyty for the help
Hi @VincentPhilippines, we are more than happy to help you. Please tap the SOC icon to check the specific error code.
We need the error code to continue troubleshooting the issue.
Hi @VincentPhilippines, thank you for your update.
I have discussed this with our engineers, and we all agree that this unit needs to be repaired.
Please contact our service team to get support.
service@bluettipower.com
If you have any questions about how to reach the appropriate customer service team or concerns about the service process, please send us a private message with your order information so that we can arrange priority service for you.
Bluetti i need your assistance please my bboxx AC200MAX is not working again, it doesn’t bring out any output at all and if i on it, gree light and alarm will sound like 10 seconds and it will off. And the battery is in 100%, I’ve tried all advice in this community but no difference. please I’ll so excited if it can be rectify shortly. Here is serial number:.
