Hi. Can you push the update to my AC2A too? I have the same issue
Hi @BMF, Now I have applied to upgrade your firmware.
Our IT department will push the latest version of firmware to your unit in 1 workday.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it does help.
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Hi @BMF, From the screenshot you provided, we did not see any error code. Could you confirm if your AC2A is experiencing the same issue?
I have consulted with our senior engineer, and she believes that an upgrade will not resolve this type of issue as it appears to be a hardware failure. Therefore, she recommends that you contact customer service to arrange for a repair. Unfortunately, we were unable to assist you further on this matter.
Hi @cesar.esteves, I have consulted with our senior engineer, and she believes that an upgrade will not resolve this type of issue as it appears to be a hardware failure. Therefore, she recommends that you contact customer service to arrange for a repair. Unfortunately, we were unable to assist you further on this matter.
Hey there,
Just catching up on this thread. is the overall opinion of engineering that this particular BMS error can’t be solved with a software update? (And that we should work with support to RMA our units?
Thank you!
-Dan
Buen día efectivamente el problema no se resolvió, el dispositivo se lo compró por Amazon y se lo trajo hasta Ecuador, se nos imposibilita realizar el envío para EEUU y aplicar garantía o cambio porque sale muy costoso el envío para nosotros, nuestra única salida es que nos ayuden con algún tipo de garantía o servicio técnico aquí en mi país osea en Guayaquil - Ecuador, estaré atento a su respuesta muchas gracias.
Hi @dmulk, We would like to know if your AC2A still shows errors after upgrading the firmware.
If the issue persists, it may be necessary to contact customer service for a repair.
Hi @cesar.esteves, We would like to know if you have already contacted the customer service team.
If so, please provide us with your ticket number, and we will investigate this matter further, coordinating with the AMZ service team to explore other potential solutions.
No me he comunicado con el equipo de atención al cliente, le pido de favor me ayude indicando por qué medio me puedo comunicar y con quién para proceder a informar la novedad ya que desde Guayaquil - Ecuador se dificulta proseguir con el proceso.
Adicional que tipo de garantía o solución pueden ofrecerme para este problema.
Hi @cesar.esteves, We would like to know your order number and whether the machine is still under warranty.
Please message us with the specific details, and we will arrange for our customer service team to proactively contact you via email and schedule further assistance.
Once the information is confirmed and the order is within the warranty period, you may locate a local third-party repair shop, and we will attempt to reimburse the repair costs.
Buenos días, le pido de favor que me ayude escribiendo por interno para poder enviarle toda la información de manera privada ya que ese Bluetti no lo compré yo.
Yo soy el encargado del área de sistemas de la empresa para la que trabajo y me han puesto a realizar esta gestión, solo estoy colaborando para tratar de solucionar el problema desde mi punto de vista de técnico ya que el dueño no comprende de estas cosas. Mi correo es cesar.esteves@outlook.com por favor me escribe y yo le envío toda la información para que directamente se contacten con el dueño y yo estaré ayudando en lo que sea necesario.
Hello,
I am experiencing the same errors mentioned in the topic. On the device’s screen, I see error codes E074 and E091. However, when I navigate through the BLUETTI app and click on the SOC, the error screen displays “no data.”
I am traveling in 7 days, and this equipment will be essential for the success of my trip. How can I resolve this issue?
Thank you.
Hi @fabiophysics, Could you provide a screenshot after clicking on the SOC icon? Normally, when you click the SOC icon and then navigate to the Pack 1 icon below, you should find Alarm and Error icons, where the specific error codes can be located.
In most cases, battery errors are closely related to temperature. Please place the AC2A in a temperature-appropriate indoor environment and check if this resolves the issue.
By the way, please note that if you need my assistance, please @BLUETTI_CARE, otherwise, I might not see your message and be able to help you promptly.