AC180T no charging at low grid voltage

Product Discussion BLUETTI Apex & AC Series
41

@BLUETTI_CARE The upgrade to DSP v2096.10 did help. Today I was able to charge AC180T from AC 189-194V. Thank you!

1 Like
42

Hi @saarixx, thank you for your update.
We are glad to hear that! It’s our pleasure to help you.

43

Hi,
I’m from Ukraine and I use an AC180T. I get the E114 error whenever the voltage drops. Could you provide a custom firmware with slightly adjusted thresholds so the unit can handle these situations better?

S/N: AC180T2416000474458
ARM: v2097.08
DSP: v2096.09

Thank you in advance

44

Hi,

I’m from Ukraine and I use an AC180T. I get the E114 error whenever the voltage drops. Could you provide a custom firmware with slightly adjusted thresholds so the unit can handle these situations better?

S/N: AC180T2436000126591

ARM: v2097.09

DSP: v2096.09

Thank you in advance

45

@BLUETTI_CARE , can you help?

47

Could you help mе???

48

Updated my 180T and it started to show grid error, so, can you pls help me to rollback update?
or get a new .10 update
ac180t2436000267923

49

Hi @Oleg27, thank you for contacting us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

50

Hi @Nyupa, thank you for letting us know.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

51

Hi @link275, regarding this issue, could you please let us know the current firmware version of your AC180T? We will then check if any newer or older firmware versions are available.

52

IOT v9046.04
ARMv2097.09
DSPv2096.09

AC180T2436000267923

53

Hi @BLUETTI !
I have the same issue with charging my ac200pl in Ukraine when grid voltage is 170-185.

IoT2541117749433
AC200PL2542110156501

IoT v9041.11
ARM v2140.05
DSP v2130.13

Could you please help me with it?
Thanks!

54

Hello, I have registered your device for the new firmware update. Please wait patiently.

55

Hi all, for Ukrainian users who are unable to perform AC charging under low grid voltage conditions, please click the link below to fill in your SN, DSP version and other relevant information.
https://feedback.bluettipower.com/questionnaire/69707f00fbdb8877850611a2
We will push the new firmware to resolve this issue. Thank you for your cooperation.

56

Thank you! It helped me.

57

@BLUETTI_CARE, he upgrade to DSP v2096.10 did help. Thank you!!!

58

Hi @Nyupa and @Oleg27, thank you for sharing this good news!
We are glad to hear that!

59

@BLUETTI_CARE
Hello,
I have a second AC180T and I have submitted the information via the form
However, I have not received any updates for a week already.
Could you please advise whether I should keep waiting and how I can confirm that my request has been received?
Thank you for your help.

S/N: AC180T2416000088649
DSP: v2096.07

60

Hi @Oleg27, we have confirmed that the DSP v209610 has been pushed to this AC180T twice. Could you please double-check it?
Please make sure to log in to your account first before checking for the new firmware.

61

Hi @BLUETTI_CARE , yes, everything is fine. I have received the firmware. Thank you very much for your help!