AC180P upgrade request for auto restore AC/DC after power restore

Product Discussion BLUETTI Apex & AC Series
242

Hi @alexsav, we would like to help you.
Please note that the SN code consists of 13 digits after the model name (AC300). The SN code you provided only has 12 digits, so it appears incomplete.
Please send us a screenshot of your SN code interface so we can confirm the correct SN and apply for the new firmware push for you.

243

Hi @vovichv, thank you for getting in touch with us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

244

Hi,
unit upgrade and now i can see advanced options for system switch recovery, unfortunately enable the option Is not working, It remain disabled (i already rebooted the unit and used the 88888888 password).

Regards,
Luigi

245

Hi @BLUETTI_CARE ! This is AC300 SN code: AC3002231000524784

246

Hi @alexsav, thank you for your update.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.

247

Hi @luigi_tomaselli, we have forwarded your issue to the technical department, and they have pushed the latest firmware to you.
Please test after updating, and we look forward to your further feedback.

248

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@BLUETTI_CARE Good afternoon! I inherited a Bluetti AC300 device, AC3002231000524784. It turns out that it is linked to the previous owner’s account. How can I unlink the device?

249

Hi BLUETTI_CARE,
unfortunately when i try to update ARM fron 2131.07 to 2131.08 i get this error: “download non riuscito” .

Already rebooted the unit and the app.

Regards,
Luigi

250

Hi @alexsav, thank you for your update.
We have unbound the device as requested. You can now register and log in.
I hope it does help.

251

Hi @luigi_tomaselli, we have pushed the firmware update again. Could you please try upgrading once more?
Please make sure your phone is close to the AC200L to maintain a good signal.
We look forward to your feedback.