Hi @alexsav, we would like to help you.
Please note that the SN code consists of 13 digits after the model name (AC300). The SN code you provided only has 12 digits, so it appears incomplete.
Please send us a screenshot of your SN code interface so we can confirm the correct SN and apply for the new firmware push for you.
Hi @vovichv, thank you for getting in touch with us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi,
unit upgrade and now i can see advanced options for system switch recovery, unfortunately enable the option Is not working, It remain disabled (i already rebooted the unit and used the 88888888 password).
Regards,
Luigi
Hi @alexsav, thank you for your update.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @luigi_tomaselli, we have forwarded your issue to the technical department, and they have pushed the latest firmware to you.
Please test after updating, and we look forward to your further feedback.
@BLUETTI_CARE Good afternoon! I inherited a Bluetti AC300 device, AC3002231000524784. It turns out that it is linked to the previous owner’s account. How can I unlink the device?
Hi BLUETTI_CARE,
unfortunately when i try to update ARM fron 2131.07 to 2131.08 i get this error: “download non riuscito” .
Already rebooted the unit and the app.
Regards,
Luigi
Hi @alexsav, thank you for your update.
We have unbound the device as requested. You can now register and log in.
I hope it does help.
Hi @luigi_tomaselli, we have pushed the firmware update again. Could you please try upgrading once more?
Please make sure your phone is close to the AC200L to maintain a good signal.
We look forward to your feedback.
It’s been 4 months and 1 week since this message;
9 months 1 week since this one;
1 year and 1 week since this one.
Fellas, at this point I’m not sure what you are doing down there, besides printing new elite models each month, but you should finally decide: do we get stable firmware for AC200L/PL in batches with this feature or not?
Because it’s getting embarrassing.
1 Like
Hi @luigi_tomaselli, that’s really strange. Could you confirm whether the upgrade failed at the very beginning at 0%, or during the process between 50% and 100%?
It would be very helpful if you could upload a video of the upgrade process to a cloud drive and share the link with us. This will help us further troubleshoot the issue.
Hi @VSM, we have indeed been paying close attention to this matter and have been actively promoting the development of new firmware for the AC200L and AC200PL. However, during the testing process we encountered some app compatibility issues, so the firmware is still being revised and tested. This may take some additional time, as we want to ensure the best possible experience for all users.
That said, we have already confirmed with our R&D team that this firmware will be pushed in batches in the future. If a customer needs it urgently at the moment, please provide the SN number and the current firmware version so that we can arrange a separate push.
1 Like
The update doesn’t really start, it fail as soon as i click to update.
The video: https://drive.google.com/file/d/1xnUGI4Wb70SOglEZAhd3mYdHcBFYoN6X/view?usp=drivesdk
Regards,
Luigi
I need a System switch recovery feature for my AC200PL very badly (and for quite a long time as for now)…
My SN is AC200PL2412000128498
IOT 9041.10
ARM 2140.05
DSP 2130.13
Hi @luigi_tomaselli, thank you for letting us know.
We have reported this issue to the technical team and will contact you once we receive feedback.
Hi @Ontone, thank you for your update.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @luigi_tomaselli, we have now received a response. For this issue, please try reinstalling the app and then attempt again.
Could you please try once more? Please note that only upgrade it once.
We look forward to your feedback.
Hi,
unfortunately it didn’t work, the app now ask me to update from 2131.07 to 2131.08 and it procede correctly, i can see percentage on Unit and it tell me upgrade completed, after that anyway the app tell me the Unit needs to update , from same to same version (2131.07 to 2131.08).
The unit so didn’t update correctly and the system switch recovery remain disabled as before.
Regards,
Luigi