Hi @thessalonica, we previously pushed firmware to you for the same issue, and we received feedback that it worked. Is that correct?
Are you experiencing the same issue now? Have you enabled ECO mode? Please turn it off first.
We have applied to push the new firmware to you again. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @ytopchiy80, thank you for contacting us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Already turn off the ECO mode. And still have the problem.
Looking forward to the firmware push.
Hi @thessalonica, thank you for getting back to us so quickly.
We have received a reply from our technical team: your firmware is already the latest version, so we cannot push any new updates.
If the issue persists after confirming that ECO mode is turned off, we will need to arrange warranty service for you.
If you have any questions about how to reach the appropriate customer service team or concerns about the service process, please send us a private message with your order information so that we can arrange priority service for you.
Hello,
ECO mode is off. I use the unit; it suddenly shuts down after 20-30 minutes. I use electric fan and charge my phone for testing.
When I turn off the unit while it’s not in use, it suddenly turns back on when I use the app. Also, when I try to turn it off manually, it doesn’t shut down right away—I have to press the button several times before it finally turns off.
Please push the latest firmware to my AC180P.
Serial Number (SN): AC180P2545115619180
Current firmware versions:
- IoT: v9046.04
- ARM: v2125.05
- DSP: V2126.03
- BMS: V1048.05
Thank you!
Hi!,
I have the problem. When at 100% battery and losing power from grid the station just shut downs by itself. error “temp” .Could you please also update my firmware?
AC180P2432000609610
IOT: v9046.04
ARM: 2125.04
DSP: 2126.04
BMS: v1048.05
Hi @thessalonica, thank you for your update.
I have discussed this with our engineers, and we all agree that this unit needs to be repaired.
Could you please click my profile to DM and provide us with your order information and email address?
We will arrange the warranty service for you.
Hi @randat24, thank you for contacting us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi @hook04, thank you for getting in touch with us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hello.
I did a factory reset and I need updates.
SN AC180P2344000940257
ARM v2089.04
DSP v2088.03
BMS v1039.01
Hello, dear team. My ac180pl also has the same with topicstarter issue. I`m planed to activate RMA, but thank god I found this topic.
Kindly ask you to push update to my item:
SN: AC180P2428001245317
IOT: v9046.01
ARM: v2125.02
DSP: v2126.02
Hello. It shuts off at 20-30% charge. Please send an update.
AC1802445001198404
ARM: v2124.04
DSP: v2126.03
BMS: v1052.03
Hi!
I have the same problem: AC180P randomly turns off when the grid disconnects in UPS mode. Please give me the new firmware. SN:
AC180P2349002479293
ARM v2089.03 (need v2089.04)
DSP v2088.02 (need v2088.03)
BMS v1039.01
Thanks!
Добрий! Знову спостерігаю проблему самовільного вимкнення АС180Р в режимі ДБЖ. На цей раз вимикається вихід АС. Прошу допомогти з вирішенням цієї проблеми. Дякую. Мої дані: AC180P2438001303199 ARM v.2125.04 DSP v.2126.03 BMS v1048.05
Hi @Mil, thank you for contacting us.
I have applied to upgrade your system to our IT department. If the new firmware is available, they will complete the push within 24 hours.
Please upgrade the firmware tomorrow. Please do not load any device when upgrading it.
Please let us know if it works.
Hi! @BLUETTI_CARE Could you please update the firmware for my Blueetti?
The problem is that it sometimes turns itself off and the screen flickers.
Firmware version
ARM v2089.04
DSP v2088.03
S/N AC180P2341000644715
Thank you in advance for your help.